Customer support response issues?

[W6SAE]

Two weeks ago, I submitted a request to change my username to my reflect my new amateur call sign. I've not received a response. My request still shows pending. Has it somehow been overlooked? My call sign has not been KK6ZLX for weeks now. Can someone from Support please respond?

 

[AK9R]

How did you submit the request?

In order to get a username changed, you have to follow the instructions spelled out in this Wiki article:
Account Help - The RadioReference Wiki

 

[W6SAE]

How did you submit the request?

In order to get a username changed, you have to follow the instructions spelled out in this Wiki article:
Account Help - The RadioReference Wiki

I followed the instructions on the account help page which say to send an email to support@radioreference.com. It worked for me in the past.

 

[W6SAE]

How did you submit the request?

In order to get a username changed, you have to follow the instructions spelled out in this Wiki article:
Account Help - The RadioReference Wiki

I followed those instructions.

 

[mikewazowski]

I believe Lindsay is currently on vacation so responses might be delayed.

 

[W6SAE]

I believe Lindsay is currently on vacation so responses might be delayed.

Thank you for that information!

 

[blantonl]

I've been on vacation for a lot of July and have only been handling critical customer support requests. Username changes have been less of a priority. I'm working through the backlog as I can. Thanks,

 

[W6SAE]

I've been on vacation for a lot of July and have only been handling critical customer support requests. Username changes have been less of a priority. I'm working through the backlog as I can. Thanks,

I understand. Thanks for taking the time to respond.

 

[W6SAE]

Thanks for the change!