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System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

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  #1 (permalink)  
Old 09-21-2018, 3:56 PM
  Premium Subscriber
Premium Subscriber
Join Date: Sep 2009
Posts: 11
Default error message; not a premium subsciber

RR staff
i am at wits end. I still cant download from any RR dbase info from Butel software. i have the latest issued both XT & ARC pro. error message tells me im not a premium subsciber. my subsciber page says i have 374 days left on my subsciption.what gives?
gettng reallly annoyed you havent fixed this, you took my money instantly, no fix this problem.

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  #2 (permalink)  
Old 09-21-2018, 4:39 PM
mciupa's Avatar
  RadioReference Database Admininstrator
Database Admin
Join Date: Nov 2002
Posts: 6,566

Sounds more like a problem with Butel software. Now contact them.
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Old 09-22-2018, 7:44 AM
MikeOxlong's Avatar
Forums Manager/Global DB Admin/Commie
  RadioReference Database Admininstrator
Database Admin
Join Date: Jun 2001
Location: Central Ontario
Posts: 10,199

Yup, you show as a Premium Subscriber so what did Butel say when you contacted them?

Sorry but I don't accept PM's. Please use email instead.
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Old 09-22-2018, 8:55 AM
buddrousa's Avatar
  Shack Photos
Shack photos
Premium Subscriber
Premium Subscriber
Join Date: Jan 2003
Location: NW Tenn
Posts: 4,650

I know it sounds strange but did type in your correct username and your correct password?
Support your local FIRE & EMS. PRO197-18-107-668:PSR-410 X2: BC8500XLT 785d BCD436HP SDS100 BCD536HPx4 BCT346 BCD996P2 x3 BCT15x2 BCT15X2 TRX-1 TRX-2 EFJ51SL MTX8250 TK2180 MD380x4 NX5300 NX5200
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