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System-wide Administration - Support for issues related to subscriptions, server connectivity and commentary, and layout usability. Area specific content should be posted to its applicable forum below.

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Old 09-21-2018, 3:56 PM
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  Premium Subscriber
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Join Date: Sep 2009
Posts: 11
Default error message; not a premium subsciber

RR staff
i am at wits end. I still cant download from any RR dbase info from Butel software. i have the latest issued both XT & ARC pro. error message tells me im not a premium subsciber. my subsciber page says i have 374 days left on my subsciption.what gives?
gettng reallly annoyed you havent fixed this, you took my money instantly, no fix this problem.

donny
saber3
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Old 09-21-2018, 4:39 PM
mciupa's Avatar
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  RadioReference Database Admininstrator
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Join Date: Nov 2002
Posts: 6,566
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Sounds more like a problem with Butel software. Now contact them.
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Old 09-22-2018, 7:44 AM
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  RadioReference Database Admininstrator
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Join Date: Jun 2001
Location: Central Ontario
Posts: 10,199
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Yup, you show as a Premium Subscriber so what did Butel say when you contacted them?
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Old 09-22-2018, 8:55 AM
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Join Date: Jan 2003
Location: NW Tenn
Posts: 4,650
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I know it sounds strange but did type in your correct username and your correct password?
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