The Southaven store is where I bought my PRO197 a couple of years ago. They were pretty scanner-friendly then. A few months ago I was going to buy another Pro197 and that was the closest place to me that had one. I checked and they said they did have one, so I made the trip. When I got there and looked at the radio, it was apparently a return and had some kind of issue with the display. Needless to say I didn't buy it, and it was a burnt run.
Uniden BCD536HP - Radio Shack Pro-668 - Two Yaesu FT-8900R Quad band mobiles - Yaesu FT-2900R - Vertex FTL-2011 - Vertex VX-3000 - Yaesu FT50R - Two RTLSDR USB SDR Dongles - Baofeng UV-82HP
The one or two shacks I found that were scanner friendly had an employee or manager that happened to be into scanners. They now concentrate mostly on cell phone sales. I mostly go there for parts, adapters, cables, etc. these days, and the employees haven't a clue. I get a kick out of how they pounce on you and offer to help, but when I ask about an item they look at me like I'm speaking a foreign language.