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Ailunce HD 2, No DMR ID

volvodr66

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I have an Ailunce HD 2 DMR handheld.
I have contacts programmed into the Contact List and also the entire DMR ID database programmed into the Address category (yeah I know it's weir,d but that's where you're supposed to load DMR IDs from the database).
For some reason, when receiving a transmission going through my hotspot, the unit fails to resolve the DMR ID and thus doesn't provide information such as the caller's name. It only displays the DMR ID itself. My other DMR radios, 2 different models, work fine.
Any ideas on how to get this thing to display the information attached to the DMR ID database?
 
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