APX CPS - USB Connection Not Recognized (Fixed)

[lucasisola]

Hey all!! Long time reader, first post. I have a Dell touchscreen laptop running Windows 11 with APX CPS R30 and R32. I had an odd issue with cable PMKN4013C and an APX8000. Everything was setup correctly but the Windows laptop would not play the 'bo-doo' sound when plugging in the USB cable. Basically, it failed to recognize the connected device.

I ran through ALL the steps of uninstall+reinstall, disable firewall, change sequence of connection, and even tell WiFi not to override an ethernet connection. The only thing that fixed the issue was to fully disable the WiFi radio entirely. The moment I did this the issue was fixed.

I didn't see this solution in all my searching so I thought I would share to help others!

 

[Papy_Yosh]

Thank you @Lucasosola,

I am also running Win11 with APX CPS R32. I just had a similar issue. It seems like the problem came up after an update. What I found out was that even on USB, the connection creates a network connection. For me, the issue was that the network even if previously used was now set to public instead of Private. Switching the network to Private reopened the connection and I was able to connect to my APX 6000 and 8000.
I hope that can help others.

 

[ccsd157]

I have a blank APX6000 radio that I am having this issue with. I have downloaded and installed the latest APX CPS and still i cannot get the USB to be recognized....turned off WIFI on computer, no luck.....what am I missing?

 

[vagrant]

Make sure your VPN is OFF prior to connecting the APX.

 

[ccsd157]

Make sure your VPN is OFF prior to connecting the APX.

Not running any VPNs...

 

[Asunakiyori]

did you install the APX drivers? Its possible they didn't install.

 

[ccsd157]

i installed the latest CPS on both computers, then found a thread on here giving a download to USB drivers (but the download didnt actually have any drivers in it), i have rebooted, disconnected and reconnected....both computers nothing.

 

[Asunakiyori]

do you have bluetooth on your APX and your computer? that is an alternate path

And is it a proper cable?