I just bought a bc346xtc and the remote head unit rc rh96 from scan master and the scanner won't connect to the remote head unit. It says scanner unconnected. I changed the baud rate ( tried every setting) and disabled the c chan but still nothing. Scan master says they are compatible right in bold print on the web site. I have a friend that also has the remote head unit but a different scanner model and my scanner won't connect to his either using his cords but his scanner connects to my rh96 no problem. I was on hold for 55 minutes with unbidden support but had to hang up before anybody picked up because I couldn't sit around any longer . Any input on this would be greatly appreciated!!