What do you suppose I am doing wrong or incomplete? I completely erased all the channels, groups, etc. from my scanner and then used the "ARC 396" software to download into my empty scanner the London Public Service (London Police - EDACS wide?). When I turn my scanner on I can see "main" appear, "dispatch" appear, "London ??" appear but I get absolutely no voice, burbble, static or anything. (squelch on #1 or #3 or #5) So I completely deleted everything again and used "FreeSCAN" software to download into my empty scanner the London Public Service frequencies. Again, the scanner shows London something in the window but will not stop on any channel. It just keeps scanning or searching. Can someone kindly advise me as what I should try? Thanx in advance, Oldtymer.