• Effective immediately we will be deleting, without notice, any negative threads or posts that deal with the use of encryption and streaming of scanner audio.

    We've noticed a huge increase in rants and negative posts that revolve around agencies going to encryption due to the broadcasting of scanner audio on the internet. It's now worn out and continues to be the same recycled rants. These rants hijack the threads and derail the conversation. They no longer have a place anywhere on this forum other than in the designated threads in the Rants forum in the Tavern.

    If you violate these guidelines your post will be deleted without notice and an infraction will be issued. We are not against discussion of this issue. You just need to do it in the right place. For example:
    https://forums.radioreference.com/rants/224104-official-thread-live-audio-feeds-scanners-wait-encryption.html

Can't update firmware on PSR-800

Status
Not open for further replies.

W4KRR

Member
Premium Subscriber
Joined
Apr 1, 2001
Messages
2,895
Location
Coconut Creek, FL
#1
I'm using a PSR-800 with CPU Firmware version 1.9, and EZ Scan software version 1.09. Update says there's a CPU Firmware version 2.0 available (June 2015). When I click "Update My Scanner", it says, "Entering update mode (Waiting for scanner)..." After a couple of minutes, a window pops up that says "No scanner found....unable to confirm the scanner has entered update mode".

This is on a laptop using Windows XP. Yet I can successfully upload and download to the scanner, as well as set the real time clock with the software, but no firmware updating.

I have the exact same issue on a PC running Windows 10. With Windows 10, I followed the instructions found in this forum regarding disabling the verification for unsigned drivers, etc. and while I can now set the clock and upload and download to the radio, I still can't update the firmware using either Windows 10 or Windows XP. The sotftware doesn't see the scanner.

BTW, I have tried this with the scanner turned of and also turned on, which is the correct method? Either way, it doesn't work.
 
Joined
Dec 19, 2002
Messages
6,687
Location
Fortunately, GA
#2
I'm using a PSR-800 with CPU Firmware version 1.9, and EZ Scan software version 1.09. Update says there's a CPU Firmware version 2.0 available (June 2015). When I click "Update My Scanner", it says, "Entering update mode (Waiting for scanner)..." After a couple of minutes, a window pops up that says "No scanner found....unable to confirm the scanner has entered update mode".

This is on a laptop using Windows XP. Yet I can successfully upload and download to the scanner, as well as set the real time clock with the software, but no firmware updating.

I have the exact same issue on a PC running Windows 10. With Windows 10, I followed the instructions found in this forum regarding disabling the verification for unsigned drivers, etc. and while I can now set the clock and upload and download to the radio, I still can't update the firmware using either Windows 10 or Windows XP. The sotftware doesn't see the scanner.

BTW, I have tried this with the scanner turned of and also turned on, which is the correct method? Either way, it doesn't work.
Off is the correct way. When you connect the scanner to the USB port, make sure the scanner is OFF, and then start the program. I get a beep on my Win7 PC. That lets me know that the scanner is connected to the software. All downloads are done with the scanner OFF. This includes updating the SD card.
HTH,
Larry
 

EricCottrell

Member
Database Admin
Joined
Nov 8, 2002
Messages
2,269
Location
Boston, Ma
#3
Hello,

With the scanner off and disconnected from the USB, press and hold the Menu key. Plug the scanner into the computer while still holding the Menu key. Release the Menu key and the CPU update screen should appear on the scanner. Run the firmware update and make sure the right COM port is selected.

73 Eric
 

W4KRR

Member
Premium Subscriber
Joined
Apr 1, 2001
Messages
2,895
Location
Coconut Creek, FL
#4
Thanks Eric, this did the trick. I don't recall pressing the menu key for updates I did previously; I guess for some reason this time the software couldn't get the radio to go into the update mode.
 
Joined
Sep 27, 2004
Messages
47
Location
Kearneysville WV
#5
I tried to update the Firmware and get the following Screen UP Boot Ver:F1.0 UP App Ver: None CPU SW Upgrade: Waiting for USB

the cable is connected but nothing is responding. how can I get out of this Mode the Scanner is still on a white screen nothing wants to respond
 
Last edited:

Wackyracer

Member
Premium Subscriber
Joined
Feb 18, 2016
Messages
1,164
#6
You either have a bad usb cable...try a NEW one or You have a comport driver issues, remove and reinstall the comport driver for your scanner model. I recommend doing this with a windows 7 computer.
 
Joined
May 17, 2005
Messages
1
Location
Toronto
#7
Firmware upgrade

I tried all the above and still scanner not found even with different PC's.
States "Waiting for USB" all the time when hold menu and insert usb. PC acknowledges usb connection and I even lowered the FIFO settings on the com port. Different cables. DSP updates no problem.
 

Wackyracer

Member
Premium Subscriber
Joined
Feb 18, 2016
Messages
1,164
#8
I tried all the above and still scanner not found even with different PC's.
States "Waiting for USB" all the time when hold menu and insert usb. PC acknowledges usb connection and I even lowered the FIFO settings on the com port. Different cables. DSP updates no problem.
Is this a stock scanner or has it been hacked? and what operating system?
 
Status
Not open for further replies.
Top