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Cobra fails to honor warranty

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cfn

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Cobra has failed miserably in their cutomer support. I purchased a brand new in the box, unopened Cobra LX LE CB radio from an Ebay seller. On taking the radio out of the box the front channel tuning knob literally fell off. When I contacted Cobra they refused to honor the warranty stating I did not buy from an authorized retailer, and that the warranty applied to the original purchaser only. Buyers beware. They won't ever see any more of my business.
 
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davidgcet

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that's what happens when you buy from ebay sellers, next time use an authorized retailer.
 
K

kb0nly

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Thats a crock...

I have bought a lot of stuff new in the box from eBay and registered the warranty just fine when receiving it. Seems to me Cobra is one of these companies that looks for excuses to support their products. In reality the repair probably would have cost them a few bucks and made a happy lifelong customer, but they instead choose to say screw you.

That's one reason i am a really big fan of the companies i use, if anyone treats me like that they go on the do not buy list, if they support me when i need them i keep buying. In this economy you can't afford to tee off customers. So what if he didnt buy from an authorized retailer, if its brand new in the box and hasnt yet been registered for the warranty by the person who bought then resold it the new owner should be able to get the warranty.

Its like if you go in the store and buy it brand new, then walk out of the store and a few hours later sell it to a friend, its still new, should still have warranty. I know some companies dont see it that way but still.
 

JPSan

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Another eBay NEW in the BOX great deal..go after the seller!!!!

You just talk about registering an item bought on eBay., NOT warranty repair of an item. He bought it on eBay, was it from an AUTHORIZED dealer?
Probably not. And just because the seller "claims" it is new in the box does not mean a thing. The damage should have been claimed by the BUYER to the SELLER and HE should have made it good, ( even if it was a shipping damage issue! ) IF HE WAS a authorized RESELLER. Cobra really owes him nothing. As far as they were concerned it was a typical eBay transaction BUYER BEWARE. On warranty repair 9 out 10 times the manufacturer REQUIRE a copy of proof of purchase, usually from a recognized and authorized reseller of there product. Cobra has no responsibility to repair the radio just because it has it's name on it. Again, buyer, if he got from a authorized reseller SHOULD have MADE IT GOOD. So, this tells me it was just one guy selling another guy a radio on eBay with no WARRANTY guarantee UNDER the TYPICAL guise of the "RADIO is MINT in the BOX, flawless, never used....and guess what he received? AND you expect Cobra should just repair it for FREE? I really don't think so...eBay, it's like a typical gamble...throw the dice and hope you win...I guess he lost this time...... Again, go after the SELLER....he said it was NEW...let him replace it, fix it or what ever. It's NOT COBRA'S problem to repair for free, SO CONDEMN Cobra, yeah, right... Cavaet Emptor...I always expect an issue with eBay purchases. It's the nature of the beast.
 

SCPD

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You just talk about registering an item bought on eBay., NOT warranty repair of an item. He bought it on eBay, was it from an AUTHORIZED dealer?
Probably not. And just because the seller "claims" it is new in the box does not mean a thing. The damage should have been claimed by the BUYER to the SELLER and HE should have made it good, ( even if it was a shipping damage issue! ) IF HE WAS a authorized RESELLER. Cobra really owes him nothing. As far as they were concerned it was a typical eBay transaction BUYER BEWARE. On warranty repair 9 out 10 times the manufacturer REQUIRE a copy of proof of purchase, usually from a recognized and authorized reseller of there product. Cobra has no responsibility to repair the radio just because it has it's name on it. Again, buyer, if he got from a authorized reseller SHOULD have MADE IT GOOD. So, this tells me it was just one guy selling another guy a radio on eBay with no WARRANTY guarantee UNDER the TYPICAL guise of the "RADIO is MINT in the BOX, flawless, never used....and guess what he received? AND you expect Cobra should just repair it for FREE? I really don't think so...eBay, it's like a typical gamble...throw the dice and hope you win...I guess he lost this time...... Again, go after the SELLER....he said it was NEW...let him replace it, fix it or what ever. It's NOT COBRA'S problem to repair for free, SO CONDEMN Cobra, yeah, right... Cavaet Emptor...I always expect an issue with eBay purchases. It's the nature of the beast.

*golf clap*
 

cfn

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Kind of hard to discover fine print in a warranty without opening the box; as I said buyer beware. Cobra had a chance to do the right thing and repair/replace a clearly defective part. They chose not to.
 

JPSan

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You got burned on eBay..Blame Cobra..Go after the SELLER, he ripped you off.

Kind of hard to discover fine print in a warranty without opening the box; as I said buyer beware. Cobra had a chance to do the right thing and repair/replace a clearly defective part. They chose not to.
A lot worth repeating over and over again....:roll:

WHATEVER...you bought A USED radio from some guy on eBay, NOT a DEALER.

WHY didn't you make HIM send it in for repair?

Was he KIND enough to tell you he was sending you a BROKEN brand new in the box radio? Factory sealed and NEVER ever opened? OKAY...sure..
No receipt from his business? OR his original PURCHASE RECEIPT? Hmmmmmm.

IF he BOUGHT it NEW, shouldn't HE STILL have the RECEIPT for this "NEW RADIO"? He could have sent it back for repair OR sent YOU the RECEIPT and more than likely COBRA would have worked with you...duh.

Sorry, I do not see your whining over a " ALLEGEDLY BRAND NEW " radio that you received BUSTED UP and EXPECTING the manufacturer to do a freebie repair. WHY should COBRA repair it for FREE? No proof of purchase BY YOU.

Again IF HE was a DEALER representing the radio then IT'S HIS issue....You got burned....just admit it!

Still do not understand WHY you did not demand the SELLER make good on sending you a busted up radio and YOU accepting it WITH OUT him making good on it. Did you use PayPal? Fight it... Leave the guy BAD FEEDBACK...Stop blaming COBRA for your stupidity.... Okay.

Glad COBRA blew you off.....Your bad mouthing them ain't going to amount to a thing. Any NORMAL person will look at your crying as just that, you got a bum eBay deal.....LIVE WITH IT....it's your radio now. You got ripped and want someone else to blame.... Yeah, again it's mean old evil COBRA'S fault you got ripped off on eBay.... Free repair on a bum eBay deal? Oh, well.

Good Luck with the Cobra ripped you off campaign...I am sure hundreds will line up on your side in condemnation of COBRA. There business will now drop dramatically because of your rant.:roll:

LOL

Dead issue from here on....nothing more to be said.....over and out....
 

jeffreyinberthoud

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Kind of hard to discover fine print in a warranty without opening the box; as I said buyer beware. Cobra had a chance to do the right thing and repair/replace a clearly defective part. They chose not to.


Seems to me cobra did exaxtly the right thing:lol: and were not taken advantage of :D....unlike yourself :mad:

your argument needs to be with the guy you bought it from on e bay:roll:
 

joetnymedic

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you bought the radio off of ebay, not from an authorized dealer. fact is cobra had no legal obligation to fix anything under warranty as the radio was purchased 3rd party. that is the problem when you buy from a private party. what you should be doing is getting ahold of the person you bought it from and either getting them to have it fixed or return your money to you end of story. if it was damaged during shipment, the only other thing you can do is try getting ups or whoever to fix it, although i really doubt thats going to happen at this point in the game. whether it was "new" or not, that's the problem when you try and get a "deal" buying things second hand.
 

RodStrong

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This type of stuff goes on all the time. Not only on ebay, but it includes numerous dealers that are often referred to on RR and/or discussed. I can't tell you how many times right here on RR I have seen posters say "Buy from this guy.....he's the cheapest on the net". Most of the time whoever they are referring to is not an authorized dealer.

You choose not to do your homework and find out about warranty info., and whether the dealer is authorized or not, you are asking for trouble. Odds are the buyer will luck out and the product does just fine, but if not, there's a fair chance you will get burned. Every time you buy from a non-authorized dealer, you are rolling the dice.

What does "authorized dealer" mean? An authorized dealer obtains the product through official channels, and usually pays more for the products for several reasons, and hence can't afford to sell the product as cheap as "non-authorized" dealers do.

Non-authorized dealers may buy radios through one channel (let's hypothetically say from a distributor in Ecuador), and sell them in the USA, where the parent company makes their authorized USA dealers pay (let's say) 15% more for their radios. The dealers authorized to sell in the USA can't compete with the guy who bought the radios from the Ecuadorian distributor and sells them on ebay. The authorized dealer, who follows the rules, gets burned and loses tens of thousands of dollars a year in sales to non authorized dealers.

Not only are many of the non-authorized dealers involved in unfair trade practices such as this, but they also take advantage of the fact that many parent companies do not go after non-authorized dealers for failing to follow the rules. Kind of like a big corporation failing to ensure it's franchisees are living up to corporate standards. If the corporation knowingly allows franchisees to cut corners and not maintain more expensive corporate ("authorized") standards, the overall quality of the product can lessen, and customer satisfaction drops. It's also not fair to the franchisees who don't cut corners.

This is likely exactly what happened with the OP. He buys a product new, and assumes it is covered under warranty, and when Cobra refuses to honor the warranty because the radio was re-sold by a non-authorized dealer or not sold through official channels, he gets mad and blames Cobra. This is not Cobra's fault.

However, it might be Cobra's fault for failing to take action against non-authorized dealers, who create an unfair playing field for authorized dealers. The authorized dealers are the victim, and the poor guy who bought from a non-authorized dealer and got burned is the victim.

The lesson here........pay a tad bit more and buy from an authorized dealer.

This link touches on some of the issue.

GMRS Outlet LLC*::*Price Match
 

acepilot340

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Joliet, Illinois
Kind of hard to discover fine print in a warranty without opening the box; as I said buyer beware. Cobra had a chance to do the right thing and repair/replace a clearly defective part. They chose not to.

I understand your frustrations, I have played the corporate games with warranties forever. My question is, what do you expect Cobra to do? Give you a new radio???

In my own experiences, whenever I send an electronic component back, I always get the same one back. (I use a sharpie and place a unique marking on the device)

Example: Just a few weeks ago my GPS unit would not work (unit was not connecting to satellites), marked it and sent it back. A week later, I get the same one back. All they did was do a master reset. If I knew they were just going to do that I would not have wasted my time sending the unit back in the first place.

What I'm trying to say is, try and fix it yourself. It's hard to tell without pictures, but it sounds like the knob's cheap plastic clips just gave out. I know it sounds silly, but try to superglue it back on. I know that's basically what Cobra would do if you sent the radio back to them. As long as the rest of the radio functions as it should, I don't really see what the big deal is.
 

Ensnared

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Yes, I learned the hard way when I bought my GRE PSR 500 at an online store that was not authorized. Later, I discovered, that Scannermaster and Grove Enterprises were listed as factory authorized.

You see, the online store in question sold me a Canadian PSR 500. But, they were nice enough to replace it when I asked.

So, I will always deal with authorized dealers instead of trusting Ebay.
 
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