WS1095: DSP Firmware Update Issue

[jpmn4ayv]

I am unable to update the DSP firmware in my WS1095. The EZ-Scan software tells me "your scanner could not be updated at this time...". I have successfully flashed the latest CPU firmware, and I have the latest version of EZ-Scan. Here's my setup:

Windows 7
EZ-Scan version 2.10, build 436.
CPU Firmware 2.5.
DSP Firmware 1.3.
Library database 472
Location database 10

The scanner is connected to COM3 on the computer. I have followed the instructions from the program and disconnected the scanner, powered it off, and reconnected to the computer (in a powered off state), but no such luck.

Anyone have any ideas?

Thanks,
Pat

 

[Ed6698]

Not sure which way you were trying it. I came across this once before. Try running Check for All Updates and see what happens, if it does not complete try running just the Check for DSP Firmware Update.

 

[jpmn4ayv]

Thank you for the tip, but I tried both "all updates" and just the DSP firmware update. The result is the same.

 

[Ed6698]

From the Scanner/SD Card Tab are you able to Set Real Time Clock to Computer Time? This will at least let you know your scanner is communicating with computer.

 

[Ed6698]

I also noticed in your 1st post that you stated after you disconnect your scanner you turn it off, the scanner should not be on during this process.

 

[jpmn4ayv]

I uninstalled the EZ-Scan software application and reinstalled it from the SD card. I checked for all updates and the DSP version was current! I think I had something corrupted with the previous EZ-Scan installation. It all seems to be good now.

Very strange issue, but I'm glad it's working okay now. Thank you for lending a hand!