The Nexedge audio sounds very tinny to me. The NX series the Oglethorpe had that were DMR sounded the same way too. It may be a programming issue. The GEN2 Mototrbo products do sound better than their predecessor. Mototrbo products leave a lot to be desired and I don't want to compare them to Nexedge. I have had the pleasure of using various products over the years, however it is often like comparing apples to oranges because the fields are not the same. The best audio I experienced was P25 Phase II on an APX4000; albeit this was on a well designed system with good coverage.
Coverage wise, the Banks system works well, I remember the audio sounding better with external speakers and stuff like that. I still hear people talk about how the audio sounds in comparison to other places they(ve) work(ed). Imagine having these conversations in a room full of firemen, the term fisher price radios is what gets thrown out. I had the opportunity to demo one of Oglethorpe's Fleet Talk radios and this is what I am basing my opinion on. The NX300s we used at Banks seemed to sound better than than the NX5300s that Oglethorpe has IMHO. I have to wonder if it lies in the programming. The two biggest things I hear from Oglethorpe users is lack of coverage and audio quality; from what I understand they are getting another tower and I'm sure it will be better then. I know from running mutual aid there are places where they are out of range and our radios are working; that's not saying much because there's plenty of places our radios don't work.
The end users aren't going to contact you John, they're not going to break their chain of command and quite frankly it's not that important to them. When 8:00 rolls around they're going home and not thinking anymore about it. They don't realize that it could be better or they don't care. Department heads are politicians and seldom relay complaints from field staff.
I have no dog in the fight; I am only sharing my experience.
Understood. I respect your experience and only ask that it be shared in context.
With regard to Banks county, the primary design consideration was to provide 95% portable coverage inside Banks County, inside coverage of all schools, govt buildings and the outlet mall. There was zero mention of coverage outside the county. The system was designed to meet the requirements outlined. As there was a budget limitation of $1million for purchase of infrastructure, repeaters and radios, I think their 6 site system has worked well in comparison to other county's which have spent far more for fewer sites.
With regard to Oglethorpe County, There currently are only 2 FleetTalk sites inside Oglethorpe County. There are two other sites, 1 in Elbert and 1 in Madison providing some coverage into Oglethorpe. As such, there are numerous holes along the northern edge of the county. We identified four sites in Oglethorpe that we wanted to build out on for reliable portable coverage. We really did not want to go live on FleetTalk until at least two of the northern sites were constructed. But the County did not have the funding at the time and wanted to move forward. Two new sites are now in the works and the Winterville site will likely come online in the next few months. Thus far, Oglethorpe has a total investment to date of less than $500K, and a projected investment of $750K with the construction of the 4th site.
I have always been an advocate of including the end users in the discussions when setting up the design of a system rather than just the Chiefs, Sheriff, department heads and politicians. Including the users would go a long way toward aligning the expectations of the users with the reality of what is being purchased.
It is unfortunate that the end users do not (for whatever reasons) share their feedback (positive or negative) to the installer/maintainer of the system and not just passed around. Some things are programmable, some things are setup to the preference of the technicians and some things are inherent to the technology. I think most vendors would welcome negative feedback if it is constructive to improving the experience of the user. I know I would.