So this radio has a very high learning curve. As mentioned above it does not come from the factory with all the service types turned on. You're going to have to drill down on the menu oh, the lower left button, using the manual and make sure all service types are turned on.
This radio allows you to simply put your ZIP code in and listen to what's around you but again by default from the factory, search has quite a large area so you want to learn about range and put in 5 miles over what the factory picked. The radio has a database of frequencies in it so you're going to have to install Sentinel into your computer and you're going to have to put the latest update of that database in the radio, you also need to make sure you have the latest firmware update.
So if you would like to pursue mastering this sophisticated radio then provide us with your hometown, your county and the state that you live in. That's a good place to get started.
Let's take a look at what we're dealing with in your area. A couple of other questions. What scanner is it replacing and what's the level of experience of your husband in the scanning Hobby? Where did you buy the radio from, if it is a reputable dealer and you find this radio is way more than both of you can handle you have 30 days from purchase to return the radio or exchange it for something simpler but let's look at the database and see what we're dealing with.