G5 no longer working

[kearthfan101]

I’m already in the process of contacting my dealer to send the pager back to Unication for service/replacement, but I’m just curious if anyone else has ever experienced this issue. My pager restarted shortly after I unplugged it from the computer, maybe 5 min after I programmed the file to it. Once it restarted, it remained on the reboot page with 3 loading dots, and freezes there. I tried the battery pull and the 3 reset keys several times but each time the pager reboots it stops at the 3 dot image. If anyone else ran into this issue, did you have any other ways of fixing it yourself to avoid having to send it back to Unication and losing it for an extended period of time?

What a shame, if I do have to send this pager back, after only having it since January.

 

[pro106import]

Did you try programming a blank codeplug in or the orrig. codeplug that you saved when you first got the unit? Also I would try loading the firmware in. The latest is 1.31. Sometimes I had radios that were fixed this way. Not saying it will work but won't hurt anything at this point.

 

[N6ML]

Did you try programming a blank codeplug in or the orrig. codeplug that you saved when you first got the unit? Also I would try loading the firmware in. The latest is 1.31. Sometimes I had radios that were fixed this way. Not saying it will work but won't hurt anything at this point.

Can't program anything if you can't get the thing to boot!

 

[K6LEH]

Have you tried rebooting with it connected to a USB power source (with the battery in)?

 

[blackbelter]

Perhaps consider pulling the battery and reset.

 

[kearthfan101]

Have you tried rebooting with it connected to a USB power source (with the battery in)?

just tried. Still does not proceed past boot screen.

Perhaps consider pulling the battery and reset.

yes, as noted in original post, I tried both the battery pull, and 3 button reset several times. No change.

 

[K6LEH]

just tried. Still does not proceed past boot screen.



yes, as noted in original post, I tried both the battery pull, and 3 button reset several times. No change.
[

just tried. Still does not proceed past boot screen.



yes, as noted in original post, I tried both the battery pull, and 3 button reset several times. No change.

ok

Bummer!
How about pulling the battery, turning the unit off, replace the battery.
Then connecting it to the PC PPS running and boot the pager.
If that doesn’t work, try this without the battery in place when connecting to the PC.
I’m just throwing ideas out here-

 

[kearthfan101]

tried all. When connecting to the PC with no battery, the lights blink rapidly and it doesn’t appear there is enough power supplied to be able to power the unit. I also tried connecting to PC during bootup and the PC recognizes the pager but nothing else happens.

 

[K6LEH]

tried all. When connecting to the PC with no battery, the lights blink rapidly and it doesn’t appear there is enough power supplied to be able to power the unit. I also tried connecting to PC during bootup and the PC recognizes the pager but nothing else happens.

So the pc recognizes it as the pager-
Pro106import mentioned this earlier
Did you try the firmware update uitility?
I forgot the process so I can’t remember if the PPS needed to be runinng to be able to try it,

 

[kearthfan101]

So the pc recognizes it as the pager-
Pro106import mentioned this earlier
Did you try the firmware update uitility?
I forgot the process so I can’t remember if the PPS needed to be runinng to be able to try it,

I did not try the firmware update, but I'm not sure it would work as the pager isn't even detected on PPS.

 

[pro106import]

I did not try the firmware update, but I'm not sure it would work as the pager isn't even detected on PPS.

The firmware install is done through an external standalone program on your computer. As long as the computer sees the pager, I think it should work. It does not use the PPS.
g5_voice_firmware_V1.31_20201222.exe

Unication Auto↑Up

autoup.unicationusa.com

 

[K6LEH]

Also keep in mind that while seemingly unlikely, a failing battery could also be the culprit.

 

[kearthfan101]

The firmware install is done through an external standalone program on your computer. As long as the computer sees the pager, I think it should work. It does not use the PPS.
g5_voice_firmware_V1.31_20201222.exe

Unication Auto↑Up

autoup.unicationusa.com

The pager reacted to the firmware install program and took the firmware but does the same freeze upon reboot.

Also keep in mind that while seemingly unlikely, a failing battery could also be the culprit.

I also tried putting the pager into the amplified charger and it doesn't make a difference..

 

[FishScan]

Battery can still be the issue even while charging. How old is it? Theres a a date code on it.

 

[kearthfan101]

Battery can still be the issue even while charging. How old is it? Theres a a date code on it.

stickers say 2021 and 2006 so i’m guessing 6th week of 2020 if they do it like Motorola?

 

[K6LEH]

Even a new battery can go bad.

 

[kearthfan101]

Even a new battery can go bad.

I guess we'll see what they find. I wanted the DMR upgrade anyway so I'm killing 2 birds with 1 stone by sending it back.. Doesn't seem like it's a common issue.

 

[David628]

Last year I had mine stop like yours did after an update of TG’s. I took the battery out and left it out overnight. Put it back in the next morning and it boot cycled just fine.

 

[kearthfan101]

Last year I had mine stop like yours did after an update of TG’s. I took the battery out and left it out overnight. Put it back in the next morning and it boot cycled just fine.

Very odd. I tried the same thing and left the battery out overnight but it wouldn’t proceed past the boot cycle like before still.

 

[kearthfan101]

Just wanted to update everyone. With the help of Unication I was able to get my pager rebooted again. (Downgrade firmware then back up to 1.31) My problem that caused the freezing is my files might be corrupted. My main one got to 5 megabytes in size, and continues to grow each time I adjust something *including* deleting groups and zones! It’s a work in progress to figure that issue out but Unication definitely helped me get back up and running.