How would you expect a product to be "supported" by a company that no longer exists ?I thought a product had to be supported for a period of time after it stops being manufactured. Maybe I am wrong, and Whistler can leave GRE owners out in the cold. I would be more upset if this was a warranty repair.
Ok just checking. I have repaired two PSR800 BNC connectors that came loose and had to be resoldered and I have replaced the SMA connector on a homepatrol and was able to find the connector online but I have not had to replaced one on the PSR800. I would have to do some checking and find a replacement.Hello,
I need the USB connector replaced. I can work around it, but it is a pain. I might be able to get a rework person at work to replace it, but I have to find out what connector is used.
I did not get a response from Whistler, so I sent another email. I do not get a warm and fuzzy feeling about this. I thought a product had to be supported for a period of time after it stops being manufactured. Maybe I am wrong, and Whistler can leave GRE owners out in the cold. I would be more upset if this was a warranty repair.
this message may needto be stickied??Hello,
I got a response from Whistler:
"At this point, it has yet to be determined if we will be able to repair GRE units. It is my assumption that in most cases we may not be able to. We purchased the intellectual properties. We probably will not have the parts to service them. You might check back in a month or so and we will hopefully have a bit more information."
Because Whistler's first scanners are likely clones of GRE ones, people are assuming Whistler will support GRE scanners. Whistler just bought the designs to make their own scanners. It might be possible to play the same game as with automotive parts and figure out the common parts between the two scanner lines.
I am glad I do not have to replace a custom part on mine.