• Effective immediately we will be deleting, without notice, any negative threads or posts that deal with the use of encryption and streaming of scanner audio.

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    https://forums.radioreference.com/rants/224104-official-thread-live-audio-feeds-scanners-wait-encryption.html

Help with Spectrum Manager?

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Joined
Jul 29, 2004
Messages
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Location
Tracy (San Joaquin Co.), CA
#1
Hello:

Signal Intelligence/ScanStar is not helping me with a problem that is crashing their Spectrum Manager software on WinXP using an Icom 2500 as the radio. The software starts (that took some doing), the radio turns on and begins scanning. The first time the radio stops on a frequency I get a message that Manager.exe has run into a problem and needs to close.

Sam Dunham, who runs the company, has not responded to my emails regarding this problem.

Can someone in the group help?
 

mikewazowski

Forums Manager/Global DB Admin
Staff member
Joined
Jun 26, 2001
Messages
10,780
Location
Central Ontario
#2
You probably don't want to hear it but if I were you, I'd find another brand of software that does the same job.

You'll probably get a working product with much better support.

My experience with Sam Dunham and another of his company's products was not positive to say the least.

Finally just gave up and found something else to use.
 
Joined
Dec 17, 2009
Messages
174
Location
Land of RF
#4
As others have stated customer support from Signal Intelligence sucks. My experiences were frustrating.





Hello:

Signal Intelligence/ScanStar is not helping me with a problem that is crashing their Spectrum Manager software on WinXP using an Icom 2500 as the radio. The software starts (that took some doing), the radio turns on and begins scanning. The first time the radio stops on a frequency I get a message that Manager.exe has run into a problem and needs to close.

Sam Dunham, who runs the company, has not responded to my emails regarding this problem.

Can someone in the group help?
 
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