HP682 Firmware Issue

[WSCH314]

Have two HP682 MB00DC-V1-0-B, and fully purchased CPS and Firmware through Atlantic each year or so.

I got the latest FW file and updated all the applications and completed the first FW update fine.

Second radio gave me an error about Bluetooth, and the update failed.

Issue: That radio is now stuck in the FW update mode (turn it on, light blinks red twice then goes solid red, nothing on the screen, it is dark). PC detects when it is connected, but nothing I do removes it from programming mode and when I try to install the FW again I get the below error:

“Runtime Error! Program….grade Subscriber TO V3.0.12.015\TerminalBatchUpgrade.exe

Abnormal program termination”

 

[YL3IM]

Just install the respective libraries (c++ & .net redist) from Microsoft. CPS v3 requires them but doesn't check upon installation. V3.0 requires vcredistx86, even on x64 windows system.

 

[WSCH314]

I did that, same outcome.

 

[cgservice]

You should have saved the restore file before you started updating the firmware. In that case, you would have had a chance to restore the radio. Without the restore file, you have little chance

 

[WSCH314]

You should have saved the restore file before you started updating the firmware. In that case, you would have had a chance to restore the radio. Without the restore file, you have little chance

Could I use one from one of the other radios? Same exact sku, and they successfully completed the update.