Extremely poor business practice
I'm a new customer to TheAntennaFarm. I had a eye opening very negative experience. I placed an order for commercial grade coaxial Hard-line (Value 300$) from TheAntennaFarm early on a Tuesday morning, I paid for expedited shipping and processing. I also left a comment in the actual order form field about needing the product by a specific day (Friday). I received my order confirmation and receipt a few hours after placing the order. I sent an email later the same day to inquire if I would receive a tracking number. After receiving no reply. I called the next day. Unfortunately here is where things start to turn. Calling the 1(800) number goes directly to voice mail. But calling the "Direct" number listed someone answered. When I ask about the order I was told it was just boxed up. I ask about the shipping, to get the order by Friday. I was told she would speak with someone and return my call. About an hour later "John" called me back and said my order was boxed up and it will be here by March 25th-28th. It should have arrived Friday the 18th, which is what I paid for. I ask him about the expedited shipping and he disconnected the call. I called back and spoke to the lady again and explained the problem (In a very polite but concerned way). She also disconnected my call. I called back again, and ask what's going on? I stated I'm not comfortable with how this is working out. I paid for the shipping. Its a time constraint issue. I need the product by Friday (March 18th) I offered to pay for even high shipping at over 100$ more. I was disconnected again. I called back. "John" answers and says The material has been cut, and packaged there's nothing more I can do for you. By the time I ask about the shipping again I was disconnected. I called back and the lady answers. I ask to PLEASE cancel the order immediately! I was told I'm not allowed to cancel the order. I was disconnected again. Moments after being disconnected I received an email stating No Refunds, No returns, No exceptions. By this time I had already contacted my credit card provider for assistance. While on the phone with the credit card provider John from TheAntennaFarm returns my call. I then placed him on Three-Way with the Credit Card company to resolve the issue. He said. "If you want to use **Explicit** Big Brother bank to **Explicit** me over, That's on you! This is fraud! I have nothing to do with you anymore." And he ended the call. We have this transaction on record, via Credit Card company. Please, buyer beware. I've been through the ringer over this. There was zero cooperation on their part at all. The solution being so simple. I'm a very reasonable and rational individual. However, this experience and their behavior should never be tolerated. The public needs to be aware of experiences such as this.
