Jigglehurts
Member
Ordered a nmo mount and two antennas, Received the purchased items within a week. No issues. I need some new custom coax so I was testing the Antenna Farm water after reading reviews. No sour taste yet.
Is The Antenna Farm a good company?
- Thread starter Trprc
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Ensnared
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I just received my Tram magnetic mount with a rubber boot for my scanner. Yes, they are good and decent folks. Never had one problem with them. I prefer solid core coax, not braided. Hence, I ordered on with 58AU. This is one of the few places I've found that antenna with a BNC and 58U.
rfaricy
Member
Everything was great until I got a defective item. Here's what I submitted to BBB:
"On 9/1 I purchased a Laird Technologies ETRA1440 antenna. It arrived defective. I emailed the company about advance-sending a replacement, because I couldn't find return/exchange information anywhere on the site. I received this email, which I found quite rude: "Just click on "returns" at the bottom left side of any of our website pages." I emailed a screen shot showing there was no such link. I then received this email: "Use a home PC" So, I sent a photo of my computer monitor also not displaying such a link. I then received this email: "Sir it's just a defective antenna for a hobby... not a defective child. I'm sorry you are experiencing such problems." I've already placed over $300 in orders from this company. This is horrible customer service. All I asked for was an advance-shipment replacement, not terse, rude responses from a customer who has already spent $300 and was about to spend $200 more. I'm taking my business elsewhere, and so should anyone else thinking of purchasing from this place."
Chance it if you must - I'm sure he's great if you don't need to get in touch. I was pleased with Antenna Farm until this interaction.
"On 9/1 I purchased a Laird Technologies ETRA1440 antenna. It arrived defective. I emailed the company about advance-sending a replacement, because I couldn't find return/exchange information anywhere on the site. I received this email, which I found quite rude: "Just click on "returns" at the bottom left side of any of our website pages." I emailed a screen shot showing there was no such link. I then received this email: "Use a home PC" So, I sent a photo of my computer monitor also not displaying such a link. I then received this email: "Sir it's just a defective antenna for a hobby... not a defective child. I'm sorry you are experiencing such problems." I've already placed over $300 in orders from this company. This is horrible customer service. All I asked for was an advance-shipment replacement, not terse, rude responses from a customer who has already spent $300 and was about to spend $200 more. I'm taking my business elsewhere, and so should anyone else thinking of purchasing from this place."
Chance it if you must - I'm sure he's great if you don't need to get in touch. I was pleased with Antenna Farm until this interaction.
Right on the bottom left side of the page.
Every order I've had has been reasonably quick, accurate, complete, and in good order.
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