You seem rather uncertain - and all this talk about 'hits' - there are two things at play. If you can hear a repeater, then the tone is not required. All the receive tone does is stop you hearing it if the tone doesn't match. Unless you have many repeaters on the same frequency, forget receive tones. You say you can 'hit' the repeater? As in you can bring it up with the PTT? Then your TX tone is correct. If that was wrong, you would not be able to access it. So which is it? Without the tone, but with the frequency correct, nothing happens. If the tone is right and you take your finger off, you hear the carrier, or maybe a beep or something. So you cannot use it, but you can access it. Maybe there's just nobody to talk to?
Without knowing what your programming is, how can we help? Correct TX, Correct RX, correct tones - stick them into a memory and that's pretty much it.