Next; The very expensive CODE RED system that I helped implement in 2019 when I was county IT director was not used until after 10am. To send a CODE RED message to every cell and landline phone in the county it takes around five minutes to log in, circle the area on the map, and send the message. At 4:23am I heard the Ingram VFD commander ask 'firecom,' the KCSO dispatch, for CODE RED to be sent. 4:23am. The KCSO dispatcher responded with "I need to get that approved by my supervisor."
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The Ingram VFD commander asked KCSO dispatch for CODE RED to be sent at 4:23am and the KCSO dispatcher responded with "I need to get that approved by my supervisor."
I haven't used CODE RED personally, so I'm not sure how the login process works when it comes to multiple users being logged in at the same time, or if it logs people out automatically due to inactivity. But at my agency, everyone is logged into the same programs at the start of their shift, CAD, alerting systems, all radios, etc. so anyone can step into any role and assist where needed. Obviously, each person has their own assignment (dispatcher, call taker, etc.), but we maintain the flexibility to jump in and act fast because everything is already open and ready. If CODE RED limits how many people can be logged in at once, or automatically times them out, that could definitely slow things down at the worst possible moment.
The part that really stood out to me was the supervisor approval requirement. I’m signed up for CODE RED in the city where I live, and the last time I got an actual emergency alert was several years ago. They still do annual test alerts, but that lack of regular use tells me it’s intended for extreme emergencies (at least here). So if someone is specifically calling out for a CODE RED to be sent during the unfolding of a major incident, that should be enough for action. I understand needing oversight, but if it takes more than a quick shout across the room to get an answer then dispatchers should be empowered to make that judgement call. We are already trusted with life and death decisions every single day. I'd rather get an alert, be prepared, and it turn out to be nothing, than never get one, and be caught off guard when that alert could save lives.
Thanks for sharing this inside info, it's frustrating but incredibly valuable. I’m sure everything you mentioned will come up during the after-action review, and hopefully it leads to better workflows and good policy changes.