I need to update some radios, so I pulled out my laptop that has all my software on it. KPT-300LMC will not open. I’m running v2.00, and I tried running the installation with the “repair” option, but it still won’t launch. All of my software licenses have been safely exported from that machine, but I have a number of DMR and P25 licenses on it that I need access to. I am afraid to just uninstall and reinstall the software for fear that I will lose those licenses. Any ideas?
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KPT-300LMC will not launch
- Thread starter chadlamp
- Start date
UPDATE - I took a chance and did an uninstall/reinstall...it still will not launch.
I wondered about that...although 2.00 works on 4 other computers I have. Anyone know where I can track down 2.01? If not I'll call my dealer later today. I had no luck browsing around elsewhere, although I thought it was freely available from Kenwood.
Please read the second PINED note on the lmc I posted.
Run lmc as admin.
Thanks.
Run lmc as admin.
Thanks.
I tried that as well with no luck. I get the Windows "User Account Control" prompt which I acknowledge, then nothing again. And the JKEFA on this machine only has one seat, so I can't load it onto another machine to get the licenses back either. At this point I don't care if I get this laptop working again, as the battery is shot and the screen is cracked, but I need to get my JKEFR licenses back.
Yes, Windows 10. Everything worked just fine on this computer last time I used it. I'm working now to uninstall the Windows updates that were installed yesterday, as that's the only thing that has changed since the last time it worked.
I can also point you in the right direction to getting you JKEFA increased via Kenwood Tech Support.
Export your LOG FILE! and make note or copy your device ID just in case!
Export your LOG FILE! and make note or copy your device ID just in case!
It's a Dell....actually all of them are Dells, and this is the first issue I've ever had in 8 years
I have the device ID...I can't get LMC open to export the log file though. I learned the last time when my previous computer died (and you helped me out) to make sure I have the device IDs on file somewhere. If I get the JKEFA increased, can I just load that onto the new PC and be able to recover the JKEFR licenses that were on the old machine?
If you have more seats on your JKEFA, YES!
that's the link between the pc's. Load on a new PC, use the same JKEFA, and you will see your keys in the vault.
that's the link between the pc's. Load on a new PC, use the same JKEFA, and you will see your keys in the vault.
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