Motorola Myview

[Rudy3145]

On MOL Myview I we have purchased the APX CPS. But when we go to download, it doesn't allow. Anyone else have a similar issue?

Pink bar comes up and says;
Not able to initialize user. Please contact system administrator.

 

[Mr_Boh]

You need to download the agent to get it to download, but it's easier to use the the direct link (should be on the far right side of the screen).

 

[Rudy3145]

The download link doesn't work. How do I download the agent?

 

[Mr_Boh]

So after you are under Entitlements > Software you search for the CPS you want to download. When you click the "Download" button on the far right, you should get a warning about going to an external website hosted by "flexnetoperations". Once you're there the easiest thing to do on the far right is to click the file name which will start the download. That way you don't have to have the little download helper agent. I think otherwise you should get a popup about downloading it - I just went in and checked and didn't get it, but I have better luck with the direct download links anyway

 

[Rudy3145]

When the warning pops up for the external site, should I click yes or no?

 

[GTR8000]

If you want to actually download the software, you should probably click yes.

 

[Rudy3145]

I do. Then it gives me a page with a pink bar and an error message. I have to call them next week. Their site sucks.

 

[GTR8000]

I haven't had any issues downloading CPS or firmware from MyView. Have you tried from another computer?

 

[Rudy3145]

I've tried multiple. Somebody said I need to download the agent, but I'm not familiar with that.

 

[GTR8000]

I never had to download any "agent", it just worked. Click on the link in MyView, accept the redirect to the other site, then download the file from there. If that's not working for you, then yeah I guess a phone call to MSI is in order.

 

[Rudy3145]

Yeah, I have to call. Thank you.

 

[Jay911]

This happened to me a couple of months ago. There was some kind of issue on their end between my MOL account and my MyView account, which you would think would be identical. They had to screw around with it to get things to the point where I could actually initiate the download, and that for some reason took 2+ weeks.

Yet another reason to be tired of Motorola's shenanigans.