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Motorola XPR6550 Firmware Update

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SentinelVT

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#1
Good Morning,

I am looking to see if someone can point me in the right direction to obtain firmware updates for the XPR 6550. I have an MOL account with the latest CPS, but have no idea where to find the firmware update files. Legally speaking, are they only available to authorized dealers? Or can anyone with a software authorized MOL account download firmware packages?

Thanks!
 

clbsquared

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#2
If you purchased your CPS through MOL, the updates should be sent to you. Log into your MOL. Go to "Resource Center" tab. In the drop-down select "software support". Under "software history" select "view subscriptions". This will list all CPS that you are currently subscribed to.

Sent from my HTC One A9 using Tapatalk
 
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SentinelVT

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#4
Admittedly I did not purchase the CPS through MOL. However for $169 for three years it is very reasonable. I will take care of that today and get the firmware through the MOL account. Thanks for the help!
 

SentinelVT

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#5
Any idea where the software download links are posted in the MOL account? I ordered the MOTOTRBO CPS (download version) and the order is "completed/shipped". It also shows that I have a license under "software support > view subscriptions".
 

SentinelVT

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#7
R01.09.00 for the XPR6550. The issue I am having is that I have four portables with varying levels of firmware. I want to update them all to the same version so I can program them all with less issues than I am having now (since I built the codeplug on an older version).

Now that I purchased the CPS, I see the firmware in the resource center, however the latest version links do not work. I am also not able to locate the actual CPS in the resource center...
 
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#8
The newest FW for the 6550 is 1.12.17, Many improvements since 1.09. Especially in the TX audio. Make sure you request the wide band EID also which is needed if you want wide band on FW newer than 1.09.
 

SentinelVT

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#9
The newest FW for the 6550 is 1.12.17, Many improvements since 1.09. Especially in the TX audio. Make sure you request the wide band EID also which is needed if you want wide band on FW newer than 1.09.
Awesome! I will call them tomorrow to see why the firmware links are not working and request they add the software I purchased. Always seems to be a lengthy process with them...
 

SentinelVT

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#10
Called MOL this morning and they were able to resolve the firmware link issue, as well as the software links. Thanks for the help all!

Considered this question/issue resolved.
 

SentinelVT

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#12
With the newest FW, in the general section, set AGC to "ON". That, plus the 1.12.17 FW really improves the tx audio.
Awesome! The Tx audio was one of our chief complaints for our radios being used in a fire service application. Since the current FW in our radios is so old, I am hoping there is a considerable difference.

Thanks for the tip! I appreciate it!
 

Anderegg

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#13
MOL should simply be considered as a phone number reference to call them, because you have to call them to practically accomplish anything...should call them Motorola On Phone. :p

1.12.17 is the latest, possibly last firmware for the Gen 1 radio series. The AGC audio improvements are well worth the upgrade.


Paul
 

SentinelVT

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#14
MOL should simply be considered as a phone number reference to call them, because you have to call them to practically accomplish anything...should call them Motorola On Phone. :p

1.12.17 is the latest, possibly last firmware for the Gen 1 radio series. The AGC audio improvements are well worth the upgrade.


Paul
Agreed! They were actually very helpful on the phone (which I understand is not always the case). I can't even imagine attempting to explain the bad link issue to them via email. A resolution was obtained much more quickly over the phone.

As for the firmware voice improvements, we are already experiencing a massive improvement in transmissions from those devices.
 
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