The range of VIPER sites isn't great.... and even worse indoors.
Yes, the radio should (can) switch from tower/site to tower as you travel. However, at times, the pager may not actually be connected to the best/closest tower. This is even more likely if you are using other than the stock antenna.
In my case, I typically MUST use a better antenna to receive any of the two (or 3) towers closest to me. I mostly use the Radio Shack 800 Mhz antenna that I use on my scanners as well.
You can see the location of most sites/towers on this map:
https://www.radioreference.com/apps/db/?action=siteMap&sid=7118&type=rr
The system - to my knowledge - is a highway patrol system and provides fairly good coverage along highways with a mobile (vehicle) radio and isn't designed for in-building coverage.
In my area, reception is equally poor on all of my radios regardless of vendor. I am constantly trying to come up with improvements for receptions while at home.
Even users on the system are required to repeat themselves quite often in this county due to poor coverage (based on requests and comments made by the dispatchers).
EDIT --- BTW - where are you located?