• Effective immediately we will be deleting, without notice, any negative threads or posts that deal with the use of encryption and streaming of scanner audio.

    We've noticed a huge increase in rants and negative posts that revolve around agencies going to encryption due to the broadcasting of scanner audio on the internet. It's now worn out and continues to be the same recycled rants. These rants hijack the threads and derail the conversation. They no longer have a place anywhere on this forum other than in the designated threads in the Rants forum in the Tavern.

    If you violate these guidelines your post will be deleted without notice and an infraction will be issued. We are not against discussion of this issue. You just need to do it in the right place. For example:
    https://forums.radioreference.com/rants/224104-official-thread-live-audio-feeds-scanners-wait-encryption.html

BCD536HP: No moreUniden

Status
Not open for further replies.

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#1
Just got charged for a scanner a week out of warranty for a repair. OK with that.... But.... Uniden is telling me the scanner had extensive damage... Which is completely untrue... The scanner wasnt even scratched upon shipment to them. So no more scanners purchased from Uniden. In the future i will be purchasing whistler products ONLY. SO goodbye Uniden and thanks for nothing. And it was a TOP OF THE LINE 536 as well.
 

UPMan

Uniden Representative
Premium Subscriber
Joined
Apr 19, 2004
Messages
13,287
Location
Arlington, TX
#2
So, I checked out the repair ticket and don't see any mention of extensive damage. The only two parts that were repair related are the LCD display, which is why you sent it in, and the BNC connector, which the repair tech noticed was showing wear, so he replaced it.

Additionally, he applied the latest firmware update, updated the database, and performed both the Battery and Backlight improvement modifications which had not yet been performed on this unit.
 

JamesO

Member
Premium Subscriber
Joined
Jan 22, 2003
Messages
1,813
Location
McLean, VA
#3
If it was a 536 it likely would not have been out of Warranty due to all the problems with the 536. Did you submit it for repair under the Repair Campaign? I did not follow the entire warranty debacle, but most of the known problems were addressed regardless of age.

I assume with the exception of the BNC connector, most of the problem were well known issues?
 

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#5
I was told by a uniden repair representative that the unit had "extensive damage" and that was the reason for the charge. My scanners are all taken care of and this particular one, the 536, looked brand new when shipped out. Dont know how it then had "extensive damage" when arriving at uniden other than build and design/production flaws.
 

ChrisABQ

Member
Premium Subscriber
Joined
Jul 12, 2016
Messages
444
Location
Albuquerque, NM
#6
I'm surprised CYA was not utilized (Cover Your *ss). Always take pictures with a date on them prior to sending them out. Always pull the SD card prior to shipping.
 
Joined
Jul 22, 2009
Messages
344
#8
Reports like this i why I did not replace my 2 rock solid uniden 996xt units. So many stories about LCD fading,failures a few weeks after warranty and other QC issues. I know plenty of others who ended up on the sidelines because of these stories.

yeah 500 dollar scanners should not have LCD failures a year out. my 996xts and those of folks I know own them never had any problems with displays,headphone jacks,missing features, or trunk tracking issues (analog).

Hopefully the next gen trunktrackers will focus on QC and modernizing the RF/Demod section.
 
Joined
Apr 10, 2015
Messages
11
#9
dmack550 I realize that you had to pay but according to upman it should be better than new. If you get it back and still dont want it and you want to get rid of it cheap please let me know. I would love to give one a try but just can't afford one. Thanks
 
Joined
Dec 19, 2002
Messages
3,389
Location
San Diego, CA
#10
So he essentially got a brand new scanner out of the deal and still complains about it even though he said he is OK with paying for it. :roll:
 
Joined
Feb 24, 2001
Messages
65,126
Location
Virginia
#11
So, I checked out the repair ticket and don't see any mention of extensive damage. The only two parts that were repair related are the LCD display, which is why you sent it in, and the BNC connector, which the repair tech noticed was showing wear, so he replaced it.

Additionally, he applied the latest firmware update, updated the database, and performed both the Battery and Backlight improvement modifications which had not yet been performed on this unit.
And when people complain I wait for official replies as truth comes out. If it were me, I'd want the additional fixing the tech finds. After all it is going to be worked on anyway and taken apart. I would rather things be fixed or altered at that point then down road having to send it in again.

Some cant be happy in any form. Reminds me of car shops. They will remove parts to get to the problem and mention what is wearing out or going to fail or cause issues in near future and people will ignore it, nope just put all that back on just fix what I want commenting to friends how they tried to milk money from them. Then 2 months later they are broke down side of road swearing about the car shop who would have fixed it going in to begin with but still get the blame after being told no don't fix anything else.

If this was my scanner I'd have appreciated the tech noticed other issues like the bnc connector and applying other fixes before sending it back out. It would save me time/money and down time later. But that's me some are the stretch it thin maybe I'll get lucky people and have no issues.

It's nice to know uniden has techs who will do the job right first time and repair what looks to be a issue down the road later.
 

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#12
No I complained about the scanner having "extensive damage" as described by the uniden rep when it left my house in perfect condition except for a failed display NOT damaged by abuse or neglect. SERIOUSLY doubt it was damaged by UPS.
 

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#13
As to whether it is essentially a "brand new" scanner we will see about that. If it is... Great. I am am upset that this scanner is Uniden's premium, top of the line scanner and it fails just a few weeks out of warranty. If it was yours you would be dissatisfied too... Be honest.
 
Joined
Nov 21, 2014
Messages
829
#14
I can hit a radio with a stun gun, or soak it overnight in salt water, and it will clean up and look like new but have "extensive damage" inside. So far this has been a meaningless thread.

Now, three weeks out of warranty, or one week out of warranty, is called "Someone needs to get a credit card that offers double warranty protection". I reminded a friend of that and they saved over a grand on a big TV that was a couple of months out of warranty when it failed.

Not too late to try putting in a claim if the OP had that option and forgot to use it.
 

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#16
Still no scanner

Ok..... Still no repaired scanner. Talked to uniden rep who promptly looked at non updated sro and told me it was in line to be shipped AGAIN. Mr. Opitz I would really appreciate if you could expedite this. The sro is 1999474. Thanks!
 

dmack550

Member
Premium Subscriber
Joined
Sep 14, 2013
Messages
100
Location
South bend, Indiana
#17
Received scanner two days ago. Appears to be properly repaired for which I am grateful and appreciative. Keeping my fingers crossed. Thanks Uniden.
 
Joined
Apr 10, 2015
Messages
11
#18
Glad to hear that you got your scanner back. Hope it is better than new and lives up to all of your expectations.
 
Status
Not open for further replies.
Top