Sound issue
I have a Pro 2020 that had been acting the same way. Started with the sound being really touchy then going all together. If your somewhat handy with a soldering iron you can replace the on/off volume pot and the squelch pot. Both parts are under $10 and are available at Radio Shack. The old part numbers for your 2023 are
VR502 10978674 POT,VARIABLE 100KA VOLUME/POWER/ON-OFF
VR501 10978682 POT,VAR 50KB RV-711 SQUELCH
I'd recommend pulling the old ones and bringing them, just unsolder the wires noting where the connected to the pots, pull the knobs and loosen the nut on the posts to remove the pots. Then take them with you to make sure the pots match up as radio shack is less then helpfull when it comes to looking for parts.