Hello, Here is my issue: I've downloaded the 1.07 Firmware update and have attempted to run it but every time I get an error stating "Unable to communicate with scanner". I have verified the Com port, tried it with Win97 software and it works and made sure to hold the PGM button as I turn the scanner on. I do not understand what the problem is. An internet search and search on here turned up nothing. I even tried it on another computer and the same issue. Help!!! Thank you in advance.