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Win500: purchased but no key?

Joined
Aug 17, 2012
Messages
4
#1
I purchased Win500 back on Sep 18. I did not receive a key in my email. I emailed the address on the site (info@starrsoft.com), but have not received a response.

Has anyone else purchased Win500 recently and had trouble getting your key? Any suggestions towards resolution?

Thanks,
 
Joined
Jan 30, 2018
Messages
9
#5
Win500 license key

I also purchased the license key for win500 and have not received it yet. Paid for it on October 10th. Sent an email on October 12th. Still have not heard back from anyone. Sent another email today. Fortunately I purchased through PayPal so I will be able fo file a dispute if needed. Would rather have the key though. I used the trial version and was extremely happy with it.
 
Joined
Aug 17, 2012
Messages
4
#6
I purchased on Sep 18. No Key. I ended up mailing a snail-mail letter to the Colorado address over a week ago. Still no key and the 30 day eval period is over. I've filed a dispute through paypal.
 
Joined
Jan 30, 2018
Messages
9
#7
I have sent 4 emails to 2 different address and never received a reply. I have also filed a dispute through PayPal As well. I like the program but cannot use it since it has been way past the 30 day trial period. Once I get the refund think I’ll try psredit500. Looks like is the same program.
 

iMONITOR

Member
Premium Subscriber
Joined
Sep 20, 2006
Messages
6,158
Location
MACOMB, MI.
#9
I suppose it's possible Don may be ill, in the hospital, or away on a family emergency. Let's hope not. There will probably be a resolvable explanation soon. Don has been around for a long time.
 

tglendye

Member
Premium Subscriber
Joined
Jun 15, 2002
Messages
1,637
Location
Spring Creek, Virginia
#10
Here's an explanation from a few months back in another thread.

https://forums.radioreference.com/s...ware/365532-registration-key.html#post2974509

PayPal recently - around 28 Jun 2018 - changed some of their security settings. Their servers and my web hosting company are no longer playing nicely together, so WinXX keys are no longer generated automatically.

Credit card transactions - those that do not go through PayPal - are not affected.

I didn't discover this until this past weekend. As of this morning (31 Jul 2018), I've manually generated and sent keys for all affected transactions.

A couple of people tried registering again (vial PayPal) when they didn't immediately receive a key - those "extra" transactions have been refunded.

I apologize for the delays and lack of response to emails. My only defense (and it's not a very good one) is that I get so many "I lost my key" emails every week that my eyes glaze over when I see "WinXX" and "key" in a subject line... and I end up passing right over the email.

I've changed the "paypal" scripts on my site to do two things:
* warn that PayPal registrations might take a couple of days to get a key
* send me a very specific email telling me that I need to manually generate a key

Again, my apologies for the delays in getting keys sent and, especially, the lack of timely response to emails about those missing keys.
 

buddrousa

Member
Premium Subscriber
Joined
Jan 5, 2003
Messages
5,394
Location
NW Tenn
#11
If I were a betting fellow I would bet Don is in the middle of the 2 new Whistler SDR scanners with firmware software
 
Joined
Jan 10, 2018
Messages
14
#13
Very frustrating. I guess I shouldn't have assumed that an activation key would have been automatically generated and sent to me. Waiting for mine as well.
 
Joined
Jan 30, 2018
Messages
9
#14
tglendye, That does not explain why he has not responded to emails. You would think the paypal situation would have been fixed after 4 months.
 
Joined
Jan 10, 2018
Messages
14
#18
It's been 5 days now. No activation key and no reply to the emails I've sent to all 3 email addresses that I could find. Guess it's time to file a dispute with PayPal.
 
Joined
Apr 30, 2014
Messages
180
Location
UK
#19
Looking at the Starsoft website the Copyright is 2003-2014 and the last version of any of the products was Win500 dated 2015.04.06.

I also read words like "me" & "My day job" so this leads me to believe that Don Starr is an individual. It could be that Don has been taken seriously ill or even passed away. If this were/is the case then I doubt there is anybody able to act on his behalf, update his website or PayPal sales links and this is why people are not getting keys or any other response.
 

fxdscon

Member
Premium Subscriber
Joined
Jan 15, 2007
Messages
3,822
#20
It could be that Don has been taken seriously ill or even passed away. If this were/is the case then I doubt there is anybody able to act on his behalf, update his website or PayPal sales links and this is why people are not getting keys or any other response.
Read post #10 in this same thread.

.
 
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