What specific frequencies are you trying to listen to? Do you hear voices and it is garbled - maybe a problem with the speaker - unfortunately I don't think this model has a headphone jack.
Type: VHF/UHF Receiver/Scanner
Frequency Range: 30-54 / 137-174 / 380-512 MHz
Modes: FM
Memory Channels: 20
Search Banks: N/A
Priority Channels: N/A
Scan Rate: 16 ch/s
Search Rate: 16 steps/s
Frequency Steps (kHz) : 5, 12.5
Scan Delay: 2 Seconds
Voltage: ? VDC
Current Drain: Max ? mA
Aerial Input: 50 ohms
Dimensions (W*H*D): 210 x 52 x 175mm
Weight: Approx 0.65 kg Without Antenna
Manufactured: 19xx-19xx
Other: Memory Standby Time...1 hour