RH-96 troubles?

[Nitsud]

hello

i bought a new RH-96 two weeks ago. Installed in my pick-up, worked just fine. My 996t plugged right in, and I didnt have to set anything. I just got a new jotto desk, and didnt need the RH-96 anymore. I posted it on here, and it was sold. Now the guy that bought the head says he cant get it to work on his 330t, or his 396t. He has tried everything (we) can think of, and its still not working. It cant seem to find the scanner at all. I am very frustrated, because this looks bad on my part, and I am even more frustrated that the guy who bought it can't use it. We have set the baud rates, and tried everything...nothing works tho...any and all help is appreciated

 

[DaveIN]

Sounds like he needs to update his firmware for the 330 and 396. He does have power to the RH-96 correct?

 

[Nitsud]

yes, he is getting the "no scanner connected" thing on the RH...he said he updated firmware...but im not sure about if he was talking about the RH or his scanners...

 

[DaveIN]

There is no upgrade for the RH-96 so he must be talking about his radios.

Any chance he has the small comm connector plugged into the RH-96 and the stereo connector plugged into the handhelds?

 

[DaveIN]

You can do a total reset of the RH-96. Press 2,9, HOLD, and turn the RH-96 on to clear the settings.

 

[Nitsud]

ok, he assures me its done correctly..this RH worked fine for me on my bct15, and my 996t, with no firmware fixes. could it be that the programming type cable just goes bad, in the mail?

 

[DaveIN]

I doubt it. It sounds like something is not connected or setup properly.

I would make sure he follows the instructions in the owners manual after a total reset of the RH-96.

 

[Dubbin]

I'm willing to bet that he has something hooked up wrong.

 

[Nitsud]

I am not sure what the problem is. I just want for him to be satisfied, as it worked fine for me, it should work fine for him. I dont want to point fingers, jsut want to get it fixed

 

[scosgt]

OK, I am the buyer. BOTH radios have had the firmware updated to the newest. I also tried it with a BC-15 at my dealers. YES, I have the cables installed properly, in fact, there really is no way to install them backwards. YES, I have done several resets on the remote!
Looks like maybe a bad cable.
The seller did tell me that he had to set his 996T to 9600 baud to get it to work. According to the manual, this is not proper, it should be set to the highest rate. So that may be a clue that something is wrong. However, I set all my radios to all baud rates, no joy. Cleaned the contacts on the stereo jack, no help. I know the radio jacks are working, because I just did firmware updates on both. I did an RMA to Uniden, I hope they fix it under warranty,
Very frustrating.
I do appreciate the seller not just blowing me off. But I probably have more scanners than anyone here. I probably have had one or two of every scanner ever made. So no, it is not a setup issue.

 

[scosgt]

Watch out

I'm willing to bet that he has something hooked up wrong.

You would lose that bet!

 

[Nitsud]

I meant that my scanner came from the factory at 9600 baud rate bruce...

did you reset it like davein said?

 

[Dubbin]

But I probably have more scanners than anyone here. I probably have had one or two of every scanner ever made. So no, it is not a setup issue.

The amount of radios you own has nothing to do with it...

 

[scosgt]

Yes, several times. No joy

 

[scosgt]

Dubbin

The amount of radios you own has nothing to do with it...

Please stop being difficult. The device does not work. I tried it, my Uniden distributor tried it. Sadly, he did not have one in stock to try switching cables. But there was a thread when these first came out about bad cables. So that's what I suspect. This is a plug an play device, my scanners connect to my PC with no problem, they should just come right up when plugged in. It is just defective, lets not argue the point. I do know what I am doing.

 

[Nitsud]

I just find it hard to believe that it worked right out of the box for me, and not for you. as long as we both agree its no ones fault, thne it shouldnt be a big deal. I have offered to pay for the shipping back to uniden for him, I feel that is above and beyond my responsibilties....

if anyone else can think of something to help out bruce...please let us know

 

[Dubbin]

Please stop being difficult. The device does not work. I tried it, my Uniden distributor tried it. Sadly, he did not have one in stock to try switching cables. But there was a thread when these first came out about bad cables. So that's what I suspect. This is a plug an play device, my scanners connect to my PC with no problem, they should just come right up when plugged in. It is just defective, lets not argue the point. I do know what I am doing.

I wasn't trying to argue with you, I was just saying that because you "own" a lot of radios does not mean you know what you're doing. Hell, I have a couple here that I completely forget how to use

 

[scosgt]

To be clear

I just find it hard to believe that it worked right out of the box for me, and not for you. as long as we both agree its no ones fault, thne it shouldnt be a big deal. I have offered to pay for the shipping back to uniden for him, I feel that is above and beyond my responsibilties....

if anyone else can think of something to help out bruce...please let us know

To be clear, if you sell something as working, not AS-IS, there is an implied and even expressed warranty that it will not arrive DOA. Since this should be taken care of by Uniden under warranty, it is likely more aggravation factor than anything else. However, if it were not covered by warranty, you would be obliged to take it back and issue a refund. When the buyer contacts you immediately upon receipt and advises you that the item is defective, if there is no other rememdy, you need to take the item back and either make it work or issue a refund. Just telling the buyer he does not know how to use it is not sufficient if you have taken money that was paid in good faith, you are responsible to deliver the item as advertised. I did not after all, pay you in counterfeit money.

Now I am totally done ranting, and I am not mad at the seller. But I will exercise my rights. If Uniden will not repair this unit under warranty, then something else would need to be done. That is what PayPal and credit card chargebacks are for. After all, this is NOT sold AS-IS, it was sold "as new" and working. And by the way, the item IS in new condition and arrived promptly. But for the money I paid in good faith, it needs to be working on receipt, and I did contact the seller literally within hours of receipt, and I made every possible effort to get it running, including firmware updates AND a trip to the local Uniden Distributor to try yet ANOTHER radio. What more can I do?

 

[garys]

I had intermittent connectivity problems to my BC396T when using the RH-96. Very frustrating and after some trouble shooting, I determined it was a fault in the cable. I'm guessing that it was an intermittent open in the cable as it was worse in cold weather in my case. Manipulating the cable would sometimes fix the problem, but the real fix was a new cable from Uniden. That was under warranty, BTW.

In my case it went from working one day to just not working the other. Which sounds like what happened in your case.

Gary