RS USB driver concern... driver not working

[khoelldobler]

Greetings all, I purchased the RS Pro-106 and RS 20-047 USB cable for programming. I followed the driver installation instruction and attempted to download the RS driver into my windows Vista... it seemed to work fine for me a few weeks ago. A friend of mine attempted the same thing on the windows Vista this evening, but it didnt work for him. I tried over and over with him on the phone, we both did it simultaniously, and nothing seemed to work. This is what we did.

Go to start
go to my computer, devices and stuff
go to the disk drive where we inserted the RS 20-047 drive disk
click on the drive w/ the RS disk in it...

Then 5 folders come up,
windows xp, windows 2000, etc windows VISTA
we click on windows Vista, and 2 more folders come up...

folder 32 BIT and folder 64 BIT
we tried clicking on the folders, each one opens with multiple additional folders
and we cant find any folder to RUN the disk or download the actual driver.

My 106 works flawlessly from home on COM5, but his PSRedit does not see a COM port
we tried to use "search comport-begin search" but seems his USB cable and driver, if it did
download correctly do not work together. I want to help him remedy this driver problem

Any help would be greatly appreciated, on his behalf and mine, THANKS RR members

 

[iMONITOR]

I followed the driver installation instruction and attempted to download the RS driver into my windows Vista

we tried clicking on the folders, each one opens with multiple additional folders
and we cant find any folder to RUN the disk or download the actual driver.

No, you didn't follow the driver installation instructions. You don't RUN drivers, you install them.

Rather than me re-typing the instructions, just refer to the installation sheet that came with the USB cable.

 

[ratboy]

And if it installs but doesn't work, go to control panel, add/remove programs and UNINSTALL IT. Repeat until it works. I had to do it for hours until it started working.

 

[khoelldobler]

thanks for the help, and the correction in terminology.

No, you didn't follow the driver installation instructions. You don't RUN drivers, you install them.

Rather than me re-typing the instructions, just refer to the installation sheet that came with the USB cable.

Installing the driver is what I meant. We thank you guys for the info on uninstalling it (if its even there) and trying it again from scratch. We will attempt this driver install again this evening. It worked for me a while back, cant remember exactly how I did it, and had some difficulty helping someone else do it last nite over the phone. He tried different ways to install it also. I will let ya's know how it worked out. Thanks.

 

[iMONITOR]

Installing the driver is what I meant. We thank you guys for the info on uninstalling it (if its even there) and trying it again from scratch. We will attempt this driver install again this evening. It worked for me a while back, cant remember exactly how I did it, and had some difficulty helping someone else do it last nite over the phone. He tried different ways to install it also. I will let ya's know how it worked out. Thanks.

What I meant by you don't RUN the driver is that there is no executable (.exe) file to click on and 'run'.

Try this:

Do not plug the USB cable into the computer yet.

Put the CD in the drive, then plug the USB cable into the USB port. Windows will prompt you with "New Hardware Found", and when Windows ask for the driver, use the "browse for driver" button and point to the folder on the CD where the proper driver for your version of Windows resides. You should see a *.inf file. Accept that file and it will install the device driver for USB access, and install a serial port driver for the serial/comm port assignment.

Normally the serial port number assigned will be the next highest port number above the ones already in use on your computer.

Do not use the short stereo-to-mono adapter cable.

Configure your scanner software for the appropriate assigned comm port.

See if that works.

 

[fmon]

Keven may also try looking in device manager for a yellow exclamation point. If present, resolve by deleting. Then use the disk, wait for it to settle, plug in cable then do the browse to Vista folder for ini.

 

[country2]

I'm running Vista 64 and I did not use the supplied driver (would not work). Instead windows installed its own driver and it worked.