Software KPG-D3E

[fonfon]

Hello, looking for information I found these forums, which I am pleased about since I find it very interesting. The issue is that March 2019 I bought a KENWOOD NX3820 station which I use for radio amateurs, then I bought the KPG-D3E software with its corresponding license, in September of that same year a new version of the KPG-D3E and a new firmware came out, which my distributor provided me for a low price, today I see that there is a new version and my distributor provides me the firmware for the equipment for free, but the KPG-D3E software does not give me the option of being able to buy alone the update of the program, and he tells me that if I want the new update he can only provide it to me by buying a new license again, which I already bought the first time, and I do not understand why I cannot buy the new update without having to pay again for a license that I already have, my question is if this practice is normal, or on the contrary they want to take advantage of me, also I have loaded the new version of firmware v 3.31 on my NX 3820 and now the KPG-D3 v er 3.00 does not recognize it, that is to say that I must be obliged to buy the new Software. Thank you very much

 

[mmckenna]

You may want to talk to the Kenwood rep in your country directly.

Here in the USA, some dealers will send you the software/firmware updates free. However, it depends on the relationship with the dealer and the user skill level. Many dealers don't want to put firmware or software updates in the hands of the end user as it's not only a bit risky if it's not done right, but it can also subtract from their own profits. After all, dealers are in business to make money, and giving away things for free isn't good business practice. In the USA, the firmware/software updates are available to the dealers for free. There is no method to provide those to the end user, though. The only way to access them is from the Kenwood Dealer Tools website. End users don't have access to that, only the dealers.

You could always contact another dealer in your country and see if they'll work with you.

 

[fonfon]

Thank you very much for answering, I have managed to get the distributor to sell me only the KPG-D3 software ver: 3.31, but it does not assure me if it will work with the license I have of version 3.00 and now I have a doubt, you know if this new version KPG-D3E version 3.31 will work with my license? I have to say that I acquired this license with version 1.4 and it worked correctly when I updated to version 3.00 but I have a doubt if with this new version I will need a specific license that corresponds with that new update.

 

[kd4efm]

if you have a D3 license key, that key will work with any version your key is assigned to (D3N or D3E as an example)
you can upgrade your D3 continuously with said key, and it will work with any version of D3 in production.
so you got your key at 3.00, and you get 3.31, no problem, just update D3 and carry on. You're good to go.

 

[fonfon]

OK, Thank you very much for the information