You have to let us know what model # you have we cant be much help otherwise. If you paid less than oh $150 new, its not digital. Which I think that is what you have. If so, send it back! You mention frequencies only. If its say 125AT, 365crs, 355, 15x .... send it back!
Many people will look at prices and say $100 or $300 of course people would go $100 but the $100 model doesnt do digital.
Digital radios brand new are currently the cheapest not recommended since Macomb is simulcast are whistlers around $240, while the recommended Unidens are around $370+
Uniden model #’s that are digital, prices lowest to highest:
996P2, 325P2, 436HP, Home Patrol2, 536HP, SDS 100, SDS 200
Digital Police Scanner Radios
www.scannermaster.com
Dont get the whistlers since your in a strong simulcast area, Multiple towers broadcasting the same frequencies and talkgroups, they don't normally work well there. Where as the Unidens perform better.
See
WS1040/WS1065 vs Simulcast 800 <-- This is from Macomb, the video was made before the SDS models from Uniden became available. A fire pager was the answer then but they are not scanners as in the video he can only listen to some of the talkgroups at a time and not all like on a scanner and cost the same as the SDS'. Disregard message 7 there as whistler decided not to do so.
Subsequent replies will say no doubt to get an SDS model, while that is true they will work near flawlessly, but they can break the budget!
You can look up on youtube the model number then programming for many how-to's there.