TRX 2 Question- Why is it when I run the remote control program to log on my pc with windows 7 and gives me the usb error and I can't redownload the driver cause that is messed up on Whistlers page??
TRX 2 Question and downloading USB Drivers for the Control Program
- Thread starter ScanMaine
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On my laptop, I'm using the Remote Control/Logging program with both my TRX-1 and PRO668 (modified), they are on two different ports. I often get a usb error on one of my ports, but the other port works fine. Have yet to figure out why. I do not believe this is a driver problem.
Same here!
Ubbe
Member
It is a driver problem. The ports that doesn't work have for some reason been accociated to use the wrong driver when it detects that a TRX scanner have been connected. The TRX scanners hasn't been set with a USB serial number from Whistler to make it unique so Windows doesn't know that it should use the same Whistler driver for every USB port, it installs a new one each time and if it doesn't find the Whistler one it uses a generic driver that doesn't work.
/Ubbe
/Ubbe
Would you happen to have a recommendation on how to fix it?
Ubbe
Member
You can download the usbview program from Microsoft, it's included in a debugger windows kit. When you connect anything to your USB ports it will show up in the usbview program and you can see how that port are named in Windows Controlpanel/device handler. Uninstall that usb device and restart your computer and it will install it fresh without any drivers. Make sure that you have the Whistler driver installed, you could install it again to be sure, and then connect the TRX scanner.
As Whistler uses no usb serial number it can make Windows think it could use another driver that also has no serial number and the problems begin. Before trying to use that non responsive usb port, connect TRX to the working port so that will be the last USB driver used. That could aid in the selection of the correct driver. Windows should use vendor info if serial number is missing but the USB handler in Whistler scanners are terrible and might not work 100% of the time.
I used to blindly uninstall usb ports until I removed the ones for keyboard and mouse and couldn't continue and then do a quick push on the on/off button to let the computer to a controlled power down. The usbview program helps to identify the offending usb port and let me uninstalled just that particular one.
USBView - Windows drivers
/Ubbe
As Whistler uses no usb serial number it can make Windows think it could use another driver that also has no serial number and the problems begin. Before trying to use that non responsive usb port, connect TRX to the working port so that will be the last USB driver used. That could aid in the selection of the correct driver. Windows should use vendor info if serial number is missing but the USB handler in Whistler scanners are terrible and might not work 100% of the time.
I used to blindly uninstall usb ports until I removed the ones for keyboard and mouse and couldn't continue and then do a quick push on the on/off button to let the computer to a controlled power down. The usbview program helps to identify the offending usb port and let me uninstalled just that particular one.
USBView - Windows drivers
/Ubbe
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