Wizz; Hang in there as Russell stated!
This is one of those take the good with the bad type of situations. This is an area you won't find UPMan really making too many comments about. Uniden repair does pretty good work. I sent my 396 XT for repair after it would not start without being plugged in via an AC adapter. The scanner came back repaired well and has not had any issues since. The left in the dark experience you are going through, is not unique to you. Unfortunately, the Uniden service dept. is absolutely the worse when it comes to customer service. They go out of their way to spend time and money advertizing their up coming wonderful new line of products with videos and things. Unfortunately, they have not done anything at all to change their perception of themselves when it comes to how they treat the customers AFTER the point of sale. Time and time again, stories like yours keep coming up. Uniden may currently be at the forefront in the latest scanner technology, but they remain in last place in customer service and satisfaction. So the moral of the story is this, be patient and you will most likely receive your scanner soon, in better shape than how you sent it.
Manny