Looking for some guidance here if anyone can help. Ok so all this started from trying to activate a feature EID on my 5550e. My current version is R02.60.03. When trying to activate the RX Leveling EID, it tells me its not supported in the current codeplug version. So called Motorola and they added the R2.10.10 software package to my profile and I downloaded it. They told me this would have the features I need and I could use CPS16 to do the update and was as far as I could go without a subscription. I ran the installer for the firmware but when I try and update the radio, I get the error "No matching packages exist". So not really sure where to go from here. The Motorola tech said I could use CPS 16 so not sure if I'm in a situation where I need to do some step firmware upgrades or what. He said this is the earliest version they have available now is the problem if that's the case. Motorola has to have the strangest version numbering convention I've ever seen if R2.10.10 is newer than R02.60.03 but I guess CPS 2.0 is newer than CPS 16 so going backwards with versions seems to be the norm, lol. Any help would be greatly appreciated!