I'm posting this story because I was unable to find a solution online for a problem I had this week. But now that I figured it out myself (after much hairpulling), I thought I would add this to the forum, in hopes that it might help someone else down the road.
---
Ok, so I bought a used PSR-500 scanner last week online, and I sat down Tuesday to program it using Win500.
This was my second PSR-500, so I was just planning to use the same .p500 programming file, but when I clicked on "Scanner --> Upload To Scanner" it kept stalling out at 82% or 83%.
I was forced to click "Cancel" on the scanner, and then it would re-boot as if I had done a total factory reset. It told me the settings were going back to factory default, and then it told me the GLOB EEPROM was going back to factory default.
I tried this over and over again, and couldn't find a way around it. After verifying that it wasn't my cable or computer or software, I was just about to request a refund when I decided to check the firmware.
It turns out the scanner had Version 1.0 CPU and DSP. So I figured I would go to the GRE website and download the latest firmware upgrades.
Sure enough, as soon as I upgraded the CPU firmware, it uploaded perfectly, and it scans perfectly. I also upgraded the DSP, but I'm not sure if that actually did anything for me.
Lesson learned... always check the firmware if I'm having compatibility problems with the software.
---
Ok, so I bought a used PSR-500 scanner last week online, and I sat down Tuesday to program it using Win500.
This was my second PSR-500, so I was just planning to use the same .p500 programming file, but when I clicked on "Scanner --> Upload To Scanner" it kept stalling out at 82% or 83%.
I was forced to click "Cancel" on the scanner, and then it would re-boot as if I had done a total factory reset. It told me the settings were going back to factory default, and then it told me the GLOB EEPROM was going back to factory default.
I tried this over and over again, and couldn't find a way around it. After verifying that it wasn't my cable or computer or software, I was just about to request a refund when I decided to check the firmware.
It turns out the scanner had Version 1.0 CPU and DSP. So I figured I would go to the GRE website and download the latest firmware upgrades.
Sure enough, as soon as I upgraded the CPU firmware, it uploaded perfectly, and it scans perfectly. I also upgraded the DSP, but I'm not sure if that actually did anything for me.
Lesson learned... always check the firmware if I'm having compatibility problems with the software.
