Alright, I have the newest software 15.5, I have the correct cable 4012B, I even tried connecting to the bluetooth. I have also gone to this web page https://support.smartptt.com/hc/en-us/articles/200350876-Problems-with-reading-the-radio-via-CPS and did everything that is in here. MY RADIO STILL WON'T READ! What in the actual $#@! am I doing wrong here? This damn radio is driving me out of my mind, thank god it isn't mine! Please, any help is appreciated.