I have a Motorola XTS 2500 Model 2 AN version operating on a P25 700/800 system. Radio powers up and passes self test then shows the battery to be 10-7 and shuts down. No error codes displayed. I have tried different batteries and have the same results. Anyone have any ideas?
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Xts 2500 shutting down
- Thread starter medic6897
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sounds like the system manager killed it. If its a legit radio on the system call the administrator.
XTS2500 shutting down
No......LOL...it is DEFINATELY a legit radio on the system. It seems to be a problem with the radio itself. I think my partner has been keeping it in a location that is putting pressure on the navigation button in the center of the front of the radio.
No......LOL...it is DEFINATELY a legit radio on the system. It seems to be a problem with the radio itself. I think my partner has been keeping it in a location that is putting pressure on the navigation button in the center of the front of the radio.
MTS2000des
5B2_BEE00 Czar
Inhibited radios don't show anything on the display except DEADLOCKED.
Being this is an AN version, it is no longer supported by Motorola. You can try re-seating the front cover flexes into the ZIF connectors CAREFULLY.
Being this is an AN version, it is no longer supported by Motorola. You can try re-seating the front cover flexes into the ZIF connectors CAREFULLY.
Deadlock shows up when you enter in the wrong password 3 times in a row.
An inhibited radio shows nothing on the display.
An inhibited radio shows nothing on the display.
Whatever the problem is it is intermittent. It functioned perfectly for 4 hours this afternoon. The first indicator it is about to freak out is the battery indicator goes to 0 and begins to flash. Then the Zone up/down buttons stop working and then it shuts off.
RKG
Member
As a guess, bad contacts on either the battery or the radio backplane.
Check the flex connector from the front case to the board on the radio. I had an XTS2500 AN that the display would go whacky after a while, it would drop characters, show upside down or just disappear. Popped open the radio and reseated the flex cable and so far so good. It never happened right away, only after a couple of hours operation.
Contacting the system manager results in "the AN version is no longer supported and as you know the entire XTS/ XTL series will be discontinued in a little over a month.......can we interest you in a very nice APX radio." The radio tech I use won't be back until tomorrow and I plan to take it to him. I was hoping that someone had a similar issue that I might be able to get resolution prior to that. As to the comments concerning it being a legit radio - it is my understanding when the radio ID's to the handshake server and it is not a valid ID. It is immediately "put to sleep"; however, I will be the first to admit my knowledge concerning the operational security validation process is limited. Thanks for the suggestions.
sfd119
Member
- Joined
- Jul 18, 2009
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- 1,763
So your radio isn't inhibited if you don't have a system manger. A system manager is not a sales person in most cases. Usually, in bigger systems, there's "a guy" to bring your radios to.
Sounds like your XTS just has a hardware problem.
The problem occurred over the weekend. I did contact the system manager this morning. I was told they only determined the radio to be a compatible type with intact tags and was not stolen, hacked, etc. and issued the ID numbers for the shop to have the radio programmed. I was referred to the designated service center who was currently very busy which did result in me talking to a sales rep. The tech at the service center who usually services our radios was off today. I guess I did leave a few of the steps off that I had already done which understandingly could lead to misperception of the situation. With any luck it will be a hardware problem and all will be well.
Should anyone have a similar problem the answer is................ the radio is fried. Now to decide whether to send it to the Depot or just buy a replacement. Glad it's not my decision....LOL!!!!! Thanks to everyone for your input.
MTS2000des
5B2_BEE00 Czar
It's a write off. Being that it's an AN (4 MEG) version, depot flat rate is no longer available. Time and materials at best. Start shopping for a new radio.
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