Hope this helps
Motorola FSB10047
SUBJECT: Service of XTS3000 or XTS3500 Portables - Display Driver
MODELS / SYSTEMS AFFECTED: XTS3000 and XTS3500, Model II and III radio's
ONLY using host firmware earlier than listed below.
Radio Models Firmware Version
XTS3500 R01.50.00
3.1 XTS3000 R07.23.00
Astro Digital (VSELP) R03.40.00
5.1 XTS3000 R06.22.00
Issue:
LCD module part number 5105385Y19 has become obsolete. The new part
number for the LCD module is 5185633C42.
However, this new LCD module will require firmware upgrade to provide
the appropriate drivers needed. There will be a software order form
included with each new LCD purchased.
RESOLUTION:
Procedure to identify firmware version and upgrade firmware:
1. Use RSS or CPS to read the radio. The firmware version is present
under the Radio Information tab.
Note: If an archive is used the firmware will indicate “NA”. You must
read the radio and have it still connected to view the Firmware Version
in the Radio Information tab.
Or
2. The firmware version of the radio can be identified by setting the
radio in test mode.
a. To set XTS3000 radios in the test mode, refer to “RF Test Mode” under
Chapter 4 of the Astro Digital XTS3000 Basic Service Manual
(68P81083C85-O). Follow steps 1 and 2 to identify firmware version.
b. To set XTS3500 radios in test mode, refer to “Display Radio Test
Mode” under Chapter 4 of the XTS3500 Basic Service Manual (68P81089C80).
Follow the steps to identify the firmware version.
3. If the radio has firmware version prior to the cone listed above,
then the firmware needs to be upgraded if replacing the display with
part number 5185633C42. In order to submit for this firmware upgrade you
must have your AAD Order Number and fill in the form that arrives with the
pat to obtain this upgrade.
Note: This is not to ADD options only REFRESH of drivers and Host/DSP
firmware.