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Old 05-15-2018, 2:27 PM
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Default Unication customer service

Is there anyone else having a hard time getting in touch with someone/anyone from unication? I've emailed them 3 times in the past 3 weeks and my authoritized dealer is also having a hard time getting anyone to respond from them.
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Old 05-15-2018, 2:59 PM
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Their customer service is horrible. Customer service can make or break a company so hopefully they get it all sorted out.
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Old 05-15-2018, 5:19 PM
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I don't think Unication USA is all that big a company, probably four or so people max. Getting feedback from them has been difficult, but when they do respond, they are very helpful.
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Old 05-15-2018, 5:54 PM
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I used this link to send an inquiry about a damaged display lens replacement while the unit was in for upgrade. The form was submitted on 4/30/18, return phone call received within minutes, and a followup email on 5/2/18.
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Old 05-15-2018, 7:52 PM
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I hope they get it figured out also. Ever since my upgrade to phase 2 I've had question on the programming of qc2. It's just weird there not even getting back to the dealers that have questions. I'm sure if they're not getting back to the dealers, the dealers are gonna hold off selling anymore units. They had no problem upgrading and returning pagers to customers in a timely manner but can't reply to an email or return a phone call in a timely manner. Unication has a nice pager that alot of first responders will find useful and from my understanding motorola has no intentions on producing a p25 compatible pager so unication is the first in the market.
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Old 05-16-2018, 8:36 AM
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From what I recall and/or have seen/read, unless you are a large organization or jurisdiction making a large (quantity) purchase, Unication expects customers to buy units via their retailers and then work through those retailers on any issues that arise.

I made my purchase through Ray's Pagers and have never had any problems reaching Ray's and/or getting support. I suspect some other retailers aren't as responsive.

It's like I used to hear on commercials all the time - it's the service after the sale that makes the difference.
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Old 05-16-2018, 5:50 PM
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Ray's is excellent with customer service. They always answered my emails within a day. It is only a two-man shop (two Lancaster firefighters.)
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