396T firmware update problem

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roygilson

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I just completed updating my 396T firmware to 3.02.02 from 3.01.00. I thought the whole process went smooth until I reinstalled the battries and got this message. "Registration key required, resend update with key". I did copy and pasted in the Key when requested and checked the box for major update. Did I miss a step?

Thanks
Roy
 

torontokris

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You shouldnt need the key when going from 3.01.00 to 3.02.02

only when going from v2 -> v3

retry the update but DONT put in the key & DONT check the major update box
 

roygilson

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Thanks for your imput. I tried it again without the check or the key and I still get the same message.

Roy
 

UPMan

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Reapply the update using the version 3 key assigned to that unit (and with the option checked).
 

Millwrice

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May 2, 2009
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My 396T wont update

I did the first update in which I loaded the ESN and serial number, Now that I want to update the firmware to the latest V3, It says that the scanner was already updated and I checked for the close call DND and its not on there. When I check the firmware version it says its still 1.20.13, Any help with this would be appreciated, Thanks
 
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