The only thing I can think of is to go into the menu system and see if the system or any groups are locked out. This is a different lock out than using the quick keys. When I first had my 996T is accidentally set a group to be locked out. It drove me crazy because the QK indicated that it was being scanned, but it wasn't. Other than that, it looks like it's a straight forward VHF system which shouldn't be too complicated to program.
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