Hi , I have sent a few of my uniden scanners in over many years and personally havent had a problem. Latest and gave them good marks Uniden Service Turnaround?
Im writing on behalf of another.
1- He bought a 396T off of ebay, he mentioned it sounded the way I describe below and certainly had the flaw already.
2- He had me program it, well when I turned it on even before I hooked up to it, it acted as if the squelch setting was at zero, white noise. Well I figured it was that or a setting or so and figured my programming that Ive used on my unidens and many others ive programmed would reset any setting he or the original owner had for it.
3- After I programmed it, I had my scanners on, bc8500 and 996t and with his even hooked up to my diamond discone outdoor antenna, was silent while my radios were picking up. I tried adjusting the squelch 0-15 and back a few times, nothing. I tried the noaa wx and it did pick up the 3 local ones but on all the other noaas it was white noise.
I pushed a bit on the antenna connector thinking as it maybe loose or solder joint problem etc. no change. Did try the HOLD power on to get the hidden settings and those were at default.
4- I suggested to him to send it in for repair, in mean time I did erase my 396t and used the same programming on my 396T and it worked fine as before. This was more to make sure and clear my thought of a programming error but I knew it wasn’t, but just had to eliminate that as an issue.
5-Well he did send it in for the standard $59.50 repair price, after a few weeks he said uniden reported it replaced a J403 part. I assume it as a (J)umper for something - if anyone knows?
6-Well after he got it back he said ->
i got my scanner has the frequencies still but still does same
thing, after 2 hours on the phone with them they had me reset it, so
would you be able to reprogram it again
7- He stopped back here for programming and when I did power it up to program, the display did show something of 'no programming' or so forget exactly what it said but it was clear of anything.
Even then with that nothing to scan it produced the white noise.
I re-programmed it and I did the same as above in hooking to my discone antenna etc. only white noise, wouldnt pick up anything even tried analog-digital channels that I was picking up on mine and his was silent.
8- Well again I mentioned to call uniden so it could be sent in and it is within the 90 day warranty repair period. Well he states he was told he has to repay the $59.50 all over again to repair the same problem even with it within the 90 warranty period!
9-His 2nd trip here he did state that he had a serial port on his older pc, so I ended up making new freescan files that I emailed, with that all the scanner settings were at default and I put in 'just' the ctrl channel frequencies, another file with those frequencies and all the talkgroups for just his county and lastly the entire file I used to program his and a link for freescan.
Quote - i tried the program same issue, i got a hold of uniden and they
said i have to pay again for them to fix the same issue i sent it in for.
so i think i have had it with uniden, i am just going to cut my losses
and get rid of it and see about a rat shack scanner
Cant believe it, IMO uniden should at the very least forgive the $59.50 and even pay his shipping for the same problem and its in the 90 day repair warranty time. Upman look into it? He did give me the repair serial # and SRO #.
Hes not poor but hes not made of money either so for him to lay out more money etc, just not right.