Uniden C.S. Closed

[bear780ks]

I called twice and got this Message: Uniden Corporation Customer Service is Closed Due to Circumstances Beyond Our Control Hum.! i got that when i called both Numbers Actually 1-800-297-1023 an 1-800-554-3988 So how is possible to get Parts or ask Questions that there On-Line thing can't answer i guess ya have to Whistle in the Wind or something other) Lol it'll be nice when it's up and running again.!!

[DaveNF2G]

Maybe you could wait a day or two and try again. Probably some local emergency - power outage, fire, snowstorm, or something.

[SquierStrat]

Maybe they have a small staff and all got the flu. I know that contributed to like 7 people being gone at the same time at my workplace.. Might be a long shot, but this time of year, its not impossible..

[Git-R-Done]

Or they didn't want to answer the phone like for instance call leave a message and won't return the call. Yes, this does happen to people.

[04Z1V6]

I am not sure were they are located but you may wan't to try earlier in the day for time deferences.

[Bob3655]

This is not true. They are open Monday-Friday. Even though it is a weekend(Saturday)Ijust called and got the recorded message stating hours of operation are Monday-Friday...

Bob

[kirk23]

So obviously there was a technical problem or an emergency..ie: power failure..police op in the area..fire next door yesterday...since they put that message on their system, something had happened.
Things do happen...call them back monday...i am sure it is not a conspiracy against you...

[bear780ks]

Originally Posted by 04Z1V6

I am not sure were they are located but you may wan't to try earlier in the day for time deferences.

There Located in Fort Worth TX at 4700 Amon Carter Blvd All of there Operations and Plant were they ship products out.. There Hours of Operation are from 8am to Noon and from 12:30 to 5:00 Pm Central time..

But as for the reason they were shut Down who knows) i'll check back Monday


Google Search on the Web: 4700 Amon Carter Blvd and you will See Uniden's Head Quarters..

[troshs]

There is no real way to know what is going on. I worked in a call center for a big box mail order company once and the whole system crashed every once in a while. One time it was down for a week before the techs could figure it out. Turns out a wire in the computer room burned out and got the whole system dropped from the connection. They still made us come in to work though to do "light cleaning duties". Probably just some freak of nature type thing. They'll be back

[drkatzjr]

Originally Posted by DaveNF2G

Maybe you could wait a day or two and try again. Probably some local emergency - power outage, fire, snowstorm, or something.

DaveNF2G: Don't think your suggestions will work. I have tried to call about 20 times over a period of 1-2 mo....


Bottom line: Uniden obviosuly does not have the man power to answer calls, and it isn't in
their best interest (I guess) to hire a few people to answer the phones

I sent my HomePatrol-1 to the TX center; I was provided with (I assume It would be an RMA Code)
and provided both my receipt and a detailed explation of the problem.

I asked them, in writing, to contact me either way...regardless of the outcome.

I sent the unit ithe first week of November. I have not heard ANYTHING from them

I tried, in good faith, both by phone, and by sending in my HP which was less than 6mo old.

Again, they have detailed call-back information concerning this.

In case any Uniden rep is reading this, please PM



I will let the group know what happens. I consider this to be absolutely unacceptable.

[bear780ks]

Man that does bite spending that Money and then having to send it in and No feed back from the Company i wonder if the Quality is leaning more toward the Quantity of the product.

It sounds like the same thing that happens to Verizon Customers when they buy a Phone and like the glass cracks and the Customer had Nothing to do with but yet Verizon or Motorola nor Corniong does not want to stand behind it..

[UPMan]

Originally Posted by drkatzjr

In case any Uniden rep is reading this, please PM

PM Sent.

[BCFreak]

This also happens when hold times are through the roof

to avoid longer times they will shut the system off due to lack of manpower

[bear780ks]

Called Uniden Today.. and there open full swing now! the Culprit was the phones were all down the rep. i talked to said it was a nightmare they hoped not to go thru again for sometime.

Something i found when i was talking to the Rep. and probably will get is the Sma/Bnc adapter that comes with the 396xt they sell it for $14.99 they ship it for $3.99 yippy.! ...