Originally Posted by Weathernet
I thought it might be nice to have a thread showing your appreciation of Upman,,,Paul has done with regards to the new scanners.
I know there has been occasional posts within threads that show this but thought a specific thread to this affect might be nice.
Please no negative comments here is all I ask.
So if you appreciate what Upman does please post it here, lets show him how much his hard work is noticed.
Thank you Tim for creating this thread. And a thank you to everyone who supports Radio Reference and our hobby.
I have sat for hours reading just about everyone's Uniden forum posts, good and bad. UPMan and the team at Uniden have done a remarkable job at building two great scanners, immediately reacting and responding to issues, and doing there best to correct them.
I own two BCD536HP's and one BCD436HP. Yes, I have a light hiss (barely noticeable) on my headphone jack on both 536 units, but I don't use that option so I really never cared about that issue. But UPMan did and felt it was unacceptable and took action to correct it.
I believe I have made more YouTube videos about these scanners than anyone else. Yes, there is a learning curve, but that comes with most electronic devices. I didn't know how to use all the options or even program my first ever programmable scanner (BC-160).
Fast forward to today. All my BCDx36HP scanners receive better than any other Uniden scanner I have ever owned. And with the latest firmware update, my BCD436HP sounds and receives even better then it did before. Thanks Uniden, that was a pleasant surprise!
I know of no other electronics corporation that has the Director of Product Development / Lead Product Architect of any device that communicates directly with end users almost daily. Paul and his group of software and hardware engineers, designers, and production teams have responded immediately to all concerns and issues. They continue to address and fix known issues based on feedback from us. How many other corporations do that? None that I know of.
Some folks quickly forget how nice and convenient it is to have your issues heard and responded to quickly. Can UPMan and Uniden solve every issue immediately and make every single owner of there scanners happy? Of course not, but at least they are trying and not turning a blind eye.
For example, the headphone fix / scanner replacement option. Initially, when there was a glitch in the UPS computer system, Uniden stepped up and sent out the replacements using next day air and 2nd day air. How about that for customer service. And yet, there were still folks complaining about not receiving a email?
I don't represent a large agency / company that has spent millions of dollars with Uniden. But, with the one on one support we have received from Paul and team Uniden, I feel we are the President and CEO of a major corporation doing business directly with Uniden.
Keep up the great work UPMan and team Uniden!
Respectfully submitted from a little old loyal scanner hobbyist over here in Florida watching, reading and helping from the sidelines.