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Old 05-24-2016, 3:44 PM
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Default Help or suggestions needed

I am so livid right now, I can't think straight. I sent in a 'WORKING" 436HP for a clock repair. I received the unit back today and it will not even turn on. I plug it into the computer, nothing, put in brand new Duracell batteries fresh out of the package and nothing. Has anyone experienced this that can maybe tell me something I need to do to the radio or something that I'm not doing? I'm extremely upset right now and because of that maybe I am overlooking something.

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Old 05-24-2016, 3:50 PM
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I am so livid right now, I can't think straight. I sent in a 'WORKING" 436HP for a clock repair. I received the unit back today and it will not even turn on. I plug it into the computer, nothing, put in brand new Duracell batteries fresh out of the package and nothing. Has anyone experienced this that can maybe tell me something I need to do to the radio or something that I'm not doing? I'm extremely upset right now and because of that maybe I am overlooking something.

Manny
Maybe just a bad SD card.... and yes, that can prevent the scanner from powering up.

Take out the SD card, power it up again and see if you at least get an SD card error message.

If so, reformat that card or replace it with a new one... then use the "clear user data" function in Sentinel, and you'll be back in business.

.
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Old 05-24-2016, 4:00 PM
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All that happens when I power it without the card is the screen goes white for a second and that is it! No display messages, no attempts at powering up nothing!

Manny
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Old 05-24-2016, 4:03 PM
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All that happens when I power it without the card is the screen goes white for a second and that is it! No display messages, no attempts at powering up nothing!

Manny
Is that the same thing it did when the card was in it?
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Old 05-24-2016, 4:05 PM
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Yes sir! nothing changed!
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Old 05-24-2016, 4:10 PM
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Did you try a different card?
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Old 05-24-2016, 4:11 PM
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Yes sir! nothing changed!

I'd still want to eliminate the SD card before considering other faults. If you have a card reader in/connected to your computer, try to access the card from Windows.

If you can see it there, re-format it then open Sentinel and "clear user data" (be sure to check the box that says "display all drives" on that window. If the process completes, put the card back in the scanner and see if it powers up.

If that gives no results, try the procedure with a different/new card.
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Old 05-24-2016, 4:12 PM
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Did you try a different card?
yeah! I was running a 32 gb card. I put the one that came with the radio back in and still nothing!

Manny
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