I've never seen you mention "getting a Program Error" before...and don't know what that means. I'd have replied exactly the same way customer service did, based on the information you provided.
Using the original BC_VUP program as posted at http://info.uniden.com/twiki/pub/pub...areUpdate.html
, follow each step exactly. When something goes wrong, post exactly what happens, with complete details of any error message received.
Note, especially, the bullet point after Step 2 of the installation instructions.
◦ Since this update does not change the major version number, you do not need a registration code to apply this update.
Also note the troubleshooting steps following the instructions.