I have recently purchased a Uniden Home Patrol 1, and have the BCD996T and the BCD396T. I am having difficulty with a favorites list. I am in Indianapolis, IN, Marion County, and in the suburb of Lawrence. I cannot isolate Lawrence to a favorites list. It says it has downloaded, but the scanner says there are no favorites lists on it. I tried to contact Uniden. What a joke. Go to their site, click on product support, and it offers to let you send a question by email.
When you finish filling in all the blanks, and putting the problem in detail, it asks you to submit your question. It then shows a list of generic questions, hoping your answer is there, but if it isn't, it asks you to confirm your question. When you do, it simply erases everything you've done, and offers you the blank to fill in again.This happens every time. No email is ever sent.
When you try to call, it give customer service and technology numbers. When you call, it takes it's time answering, and a man's voice gives you the hours they are open. He then says to call back during business hours.(which I have done every time). He then says goodbye and hangs up on you.
What kind of service is this? They completely isolate themselves from any contact with purchasers of their products.
Any ideas?
Thanks,
Dustman
W
When you finish filling in all the blanks, and putting the problem in detail, it asks you to submit your question. It then shows a list of generic questions, hoping your answer is there, but if it isn't, it asks you to confirm your question. When you do, it simply erases everything you've done, and offers you the blank to fill in again.This happens every time. No email is ever sent.
When you try to call, it give customer service and technology numbers. When you call, it takes it's time answering, and a man's voice gives you the hours they are open. He then says to call back during business hours.(which I have done every time). He then says goodbye and hangs up on you.
What kind of service is this? They completely isolate themselves from any contact with purchasers of their products.
Any ideas?
Thanks,
Dustman
W