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Old 08-17-2013, 11:44 PM
bass1702 bass1702 is offline
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Join Date: Jul 2013
Location: New Orleans, LA
Posts: 9
Default Police Dispatch Alert Tones

Hey guys,

Okay, I have been researching for years and years and have come to a dead end. I do apologize in advanced for the very long post below.

I am looking for the software or device that makes the three alert tones that my Police Dispatchers use prior to dispatching.

These tones are:

Steady Tone (lasts for as long as the dispatcher activates it-I think its a button?): This tone is the Informational Tone. For example: {Steady Tone activated for 3 seconds} "Holding the air for 218 on an open door, 10403 East Forty-Third, air is held at 2226 hours".

Rapid Beep Tone: This tone is for high-priority or in-progress calls (beep beep beep beep- for as long as the Dispatcher has it held down). For example: {Rapid Tone; Beep Beep Beep Beep Beep } "Reported Outside-Disturbance Sound of Shots, 10403 East Forty-Third. 218?"

Hi/Lo Siren Tone: This is the Officer Assist Tone and again, lasts for as long as the dispatcher has the "button" held down. For example: {Siren Tone} "Assist the Officer, 10403 East Forty-Third, Shots Fired, Assist the Officer"

Now, again, we are not allowed in the Dispatch Communications Center because they think we might distract the dispatchers. Which is understandable.So, with that said, I do not know if it is an actual button that the dispatchers press on the screen or how that works. I do know this:

* The System is completely computerized now. All the Dispatchers have is a phone for when we need to call them or they need to call a Reporting Person/Complainant and a headset for the radio/computer.
* The System WAS an EDACS System and has been upgraded to the APCO-P25 System.
* The radio's were not ALL "Motorola Brand" radio's. The car radios ranged from Motorola to ICOM and the handhelds, well, I do not know on that. I think ICOM though. So I do not know if the P25 Radio System is a Motorola Radio Communications System or not.

So, in conclusion, WHAT makes those three tones? How do they work? How does the dispatcher generate those tones? What software or hardware is used? I have looked at Motorola's website and have found NOTHING. I see all the Dispatch Consoles and all that, but nothing about Alert Tones. This "quest", if you will, started years ago when I worked for an agency where, the "tones" were generated by a small red button on the Desktop Microphone in the Dispatch Center. 1 Press equaled 1 beep on all radio's, The longer I held the button down, the longer the beep was. But it was only one tone. If I wanted the "beep beep beep beep beep", I had to hit the button repetitively to generate that tone. There was no hi/lo Siren tone either. So the way we had it set up was, one long beep was informational, two short beeps was high priority and three short beeps was assist the officer. I then noticed all other agencies in the area upgrading to the tones I have listed above. And i am sitting there all like "what the He**" and thus began my research that, to this day, has not ended. Once I start a project, I can't stop until my curiosity is satisfied. LOL

I do apologize for this long post, however, I am trying to provide as much information as possible in regards to exactly what answers I am after. A link, a picture, a video of how it is used and operate...SOMETHING. And the name/manufacture of the software used (or something similar) by the Dispatchers.

Please, someone help me end this never-ending research project and quest for ANSWERS!!! Thanks.

Chris.
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